Laura Ruff collects and analyzes data relating to energy efficiency and demand-side management. Her background includes more than four years in energy consulting, conducting fieldwork and analysis for rebate and incentive program evaluations. Laura earned a BS in mechanical engineering from Colorado State University.
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Since 2013, the average number of customers per key account representative has stabilized at around 40 customers. Check out our infographic, which uses data from the E Source Account Management Assessment and the E Source Gap and Priority Benchmarks, to learn more!
Utilities are experiencing high levels of turnover as the workforce shifts to a younger generation. It’s important to have account plans and processes in place so you can seamlessly transfer knowledge from seasoned veterans to the new workforce. Check out our infographic to learn more!
In October, the market research team visited the DOE's 2017 Solar Decathlon in Denver. We were overwhelmed by the innovations in the 11 solar-powered houses, but Northwestern University's home intrigued us the most. The students used research-based personas to inform the house's design.
Which website features are most important to residential customers? Do preferences differ by electronic device? We've created an at-a-glance reference of the top customer-preferred utility website features for computers and mobile devices.