Download  The Critical Relationship Between DSM Programs and Customer Experience (PDF)

Historically, homing in on energy savings, cost-effectiveness, and regulatory compliance was enough to meet regulatory obligations and pick some low-hanging fruit. But in today’s rapidly changing energy landscape, where energy-efficiency targets are more aggressive and more difficult to achieve than ever before, you need to shift your focus from regulatory mandates to customers’ needs and expectations.


Contributing Authors

Senior Solution Director, Customer Experience

Eryc Eyl is committed to improving the experience of work and business for employees and customers. His expertise in customer experience, employee...