Download  The Critical Relationship Between DSM Programs and Customer Experience (PDF)

Historically, homing in on energy savings, cost-effectiveness, and regulatory compliance was enough to meet regulatory obligations and pick some low-hanging fruit. But in today’s rapidly changing energy landscape, where energy-efficiency targets are more aggressive and more difficult to achieve than ever before, you need to shift your focus from regulatory mandates to customers’ needs and expectations.

Downloadesource-critical-relationship-between-dsm-cx.pdf

Contributing Authors

Senior Solution Director

Eryc Eyl is committed to improving the experience of work and business for employees and customers. His expertise in customer experience, employee...