Download Who’s Your Target Paperless Billing Audience? (PDF)

There are plenty of untapped customers who would be open to paperless billing, but how do you find the holdouts and more strategically target them to increase enrollments? This infographic identifies the customer segments that are most amenable to paperless billing outreach and most likely to adopt the environmentally friendly and cost-effective billing option.

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Infographic showing various statistics about paperless billing adoption

Contributing Authors

Senior Analyst, Customer Engagement Solutions

Keenan Samuelson focuses on strategies to enhance the utility customer experience. He spends the majority of his time researching how to optimize...

Analyst, Market Research

As a member of the market research team, Cory Coggins focuses on collecting and analyzing data related to customer satisfaction, marketing, and...