As a member of the market research team, Cory Coggins focuses on collecting and analyzing data related to customer satisfaction, marketing, and customer experience. Prior to joining E Source, Cory got his foundation in reporting and analysis working at an advertising agency where he helped clients to optimize their digital media efforts. He received a BS in psychology with a minor in marketing from Central Michigan University.

Content by this author

How are utilities engaging customers on social media?

Heather Hilgenkamp, Cory Coggins
June 20, 2018

The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!

Who’s your target paperless billing audience?

Keenan Samuelson, Cory Coggins
December 7, 2017

There are plenty of untapped customers who would be open to paperless billing, but how do you find the holdouts and more strategically target them to increase enrollments? Check out this infographic to learn more about the customers you're not targeting.

Utilities Have Room for Improvement in Meeting Key Account Customer Expectations

Daniel Doutre, Cory Coggins
November 1, 2017

Meeting a utility key account customer's expectations is increasingly important in today's energy industry. Check out this data snapshot from the E Source Large Business Gap and Priority Benchmark 2016, where we examine areas to consider to better meet customer expectations.