As a member of the market research team, Cory Coggins focuses on collecting and analyzing data related to customer satisfaction, marketing, and customer experience. Prior to joining E Source, Cory got his foundation in reporting and analysis working at an advertising agency where he helped clients to optimize their digital media efforts. He received a BS in psychology with a minor in marketing from Central Michigan University.

Content by this author

Channels, goals, and resources: Highlights from the 2021 Social Media Survey

Rachel Cooper, Cory Coggins
July 30, 2021

The E Source 2021 Social Media Survey uncovered the social media strategies, support structures, and approaches to content creation of nearly 30 utilities. In this summary of some key results, learn about the goals utilities have for social media and how they organize their social media efforts.

Supporting your grocery store customers through COVID-19

Sarah Baker, Cory Coggins
April 16, 2020

Grocery stores are at the forefront of the COVID-19 epidemic. How can you help them during this crisis? We've summarized some ways utilities can help them through this uncertain and hectic time.

How are utilities engaging customers on social media?

Heather Hilgenkamp, Cory Coggins
June 20, 2018

The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!