A customer journey map is one of the most powerful tools a company can use to understand how its customers experience the organization. Although utilities have traditionally used journey mapping for customer service–related transactions, more and more utilities are taking journey mapping across the organization, especially applying it to demand-side management (DSM) programs and initiatives.
With E Source Journey Mapping for Demand-Side Management, E Source experts will engage with stakeholders and subject-matter experts within your utility DSM discipline to gather operational insights and prioritize areas of highest opportunity for improving DSM programs. We’ll facilitate on-site workshops where we’ll train your team on how to use the E Source JourneyHub tool to map a select number of customer DSM journeys. We will also facilitate discussion that will help align DSM programs with customer experience initiatives across the organization.
Schedule a 15-minute call with an E Source consulting specialist to discuss how we can support your current initiatives.