Content by this author

Advancing the evolution of incentive design

Cindy Schweitzer
May 26, 2020

Program administrators are under constant pressure to improve the cost-effectiveness of programs and achieve greater savings with smaller budgets. To help administrators meet their goals, E Source and ICF International are partnering on a new exploration of incentive design strategies.

How Billing and Payments Can Make or Break the Utility Customer Experience

Cindy Schweitzer
June 20, 2019

How do you optimize the billing and payment experience to ensure it meets your customers’ expectations? In the past few years, we’ve engaged with leading utilities to help them overhaul and optimize their billing and payments processes, with some pretty compelling results.