Luke Currin leads E Source’s Customer Engagement Solutions team, which covers marketing, communications, customer experience, and account management topics. Luke and his team help utilities accelerate uptake of their programs, products, and services. He also helps utilities develop a future-focused brand with strategic communications, improve their website usability and contact center operations, and implement a customer experience strategy. Before joining E Source, Luke worked in communications at Duke Energy. He earned a BA in environmental and Hispanic studies at Davidson College.
Luke Currin
Associate Director, Customer Engagement Solutions
Topical Expertise
Brand and reputation
Communications
Education and awareness
Customer engagement
Campaigns
Segmentation
Content by This Author
What Can Storytelling Do for Your Brand and Business?
December 11, 2019
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
Braving the Storm: Emergency Communications in a Changing World
December 11, 2019
After their E Source Forum 2019 session, we spoke with ComEd’s Sabrina Potirala and Rebecca Sheperd to learn how the utility’s operations and communications teams prepared for the January 2019 polar vortex that brought some of the coldest temperatures Chicago has ever seen.
What Canadian Customer Insights Does E Source Offer?
December 10, 2018
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
Using Data to Drive Your Business Customer Marketing Decisions
May 29, 2018
The E Source Business Customer Insights Center uncovers insights about US business customers' energy-related priorities, preferences, and interests. During this web conference, we'll reveal the tool's newest updates and present some intriguing data trends.
Using Data to Drive Your Residential Customer Marketing Decisions
May 15, 2018
During this web conference, we'll unveil the latest updates to the E Source Residential Customer Insights Center and present intriguing data trends about US residential customers' energy-related priorities, preferences, and opinions.