Luke Currin leads E Source’s Customer Engagement Solutions team, which covers marketing, communications, customer experience, and account management topics. Luke and his team help utilities accelerate uptake of their programs, products, and services. He also helps utilities develop a future-focused brand with strategic communications, improve their website usability and contact center operations, and implement a customer experience strategy. Before joining E Source, Luke worked in communications at Duke Energy. He earned a BA in environmental and Hispanic studies at Davidson College.
Content by This Author
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
After their E Source Forum 2019 session, we spoke with ComEd’s Sabrina Potirala and Rebecca Sheperd to learn how the utility’s operations and communications teams prepared for the January 2019 polar vortex that brought some of the coldest temperatures Chicago has ever seen.
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
The E Source Business Customer Insights Center uncovers insights about US business customers' energy-related priorities, preferences, and interests. During this web conference, we'll reveal the tool's newest updates and present some intriguing data trends.
During this web conference, we'll unveil the latest updates to the E Source Residential Customer Insights Center and present intriguing data trends about US residential customers' energy-related priorities, preferences, and opinions.