Luke Currin leads E Source’s Customer Engagement Solutions team, which covers marketing, communications, customer experience, and account management topics. Luke and his team help utilities accelerate uptake of their programs, products, and services. He also helps utilities develop a future-focused brand with strategic communications, improve their website usability and contact center operations, and implement a customer experience strategy. Before joining E Source, Luke worked in communications at Duke Energy. He earned a BA in environmental and Hispanic studies at Davidson College.

Content by this author

Empathy and energy: A frank discussion with crisis communications experts

Luke Currin
April 9, 2020

It’s more important than ever to get your crisis communications right. Join us to hear from crisis communications experts, who will explain how to develop messages that will cut through the clutter and how to deliver actionable information for the public.

Decarbonization: The defining utility trend of the next decade?

Luke Currin, Essie Snell
March 11, 2020

Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.

What Can Storytelling Do for Your Brand and Business?

Luke Currin
December 11, 2019

How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.

Braving the Storm: Emergency Communications in a Changing World

Luke Currin
December 11, 2019

After their E Source Forum 2019 session, we spoke with ComEd’s Sabrina Potirala and Rebecca Sheperd to learn how the utility’s operations and communications teams prepared for the January 2019 polar vortex that brought some of the coldest temperatures Chicago has ever seen.

What Canadian Customer Insights Does E Source Offer?

Luke Currin, Rachel Cooper
December 10, 2018

Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.