Courtney Welch provides research, analysis, and consultation to members on energy efficiency, renewable energy, and DSM policy and program issues, with a specific focus on the residential sector (including multi-family and low-income segments). Before joining E Source, she worked for the National Renewable Energy Laboratory as a lead policy analyst for the Deployment and Market Transformation group. In this role, Courtney provided technical assistance and advice to policy-makers on energy-efficiency and renewable-energy policy and program design and implementation. Prior to that, she was a policy advisor to state legislators at the National Conference of State Legislatures. Courtney holds an MA in energy law and policy from the University of Denver’s Sturm College of Law and a BA in environmental studies and international relations from Bowdoin College.
Content by This Author
In this video, David Kaintz, Southern California Edison’s senior manager of new product development, describes how the utility built its Save Power Day Incentive Plus smart thermostat program with the customer and three Cs in mind: comfort, choice, and cost.
Low-income customers are a challenging residential segment for utilities to reach, but it's time for these customers not to be seen as a problematic credit and collections issue but rather as a strategic advantage for utilities. Check out our advice on customizing programs for this customer segment.