In September, utility professionals from all over the US and Canada gathered in Denver for the 2016 E Source Forum. They learned how to meet and exceed increasingly aggressive DSM goals and boost satisfaction and engagement by gathering and acting on customer and employee feedback. They designed marketing campaigns by putting the customer first and heard about technologies to consider for their programs. And they were reminded time and time again of the importance of CSM to the utility business model of the future. We gathered insights from Forum sessions, attendee tweets, and participant comments and compiled them in a graphical e-book.

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