Customer-Side Management™ (CSM™) highlights the strategic importance of demand-side management (DSM) as the critical gateway to a more relevant and trusted customer relationship. It represents the intersection between DSM, distributed energy resources, and customer experience. This white paper explains E Source’s perspective and strategy when it comes to the utility of the future.

Download  From DSM to CSM: Turning the customer of the future into a future customer (PDF)

Contributing Authors

Chief strategy officer

Matt Burks oversees new product development, strategic partnerships, and corporate strategy for E Source. His years advising North America...