Change is hard for any organization, and resistance is common. Even if you proactively work to make your utility more change-ready and resilient, internal barriers can be daunting. For this reason, resistance management is a core feature of any change management effort. Whether you’re attempting to launch a change management pilot for the first time, executing a project change management plan, or expanding to an integrated change management function within your utility, you’ll always encounter obstacles to address and overcome.

During this web conference, Scott McAllister, internationally recognized change management expert, will present key resistance management findings gained from Prosci’s global change management research. He’ll also share real-world case studies and proven strategies and tactics from his experience supporting organizations that are managing resistance.

Then, Mary Le, an organizational change consultant in the change management office at Portland General Electric (PGE), will dive into the realities of managing resistance within the utility environment. She’ll share insights from the utility front lines, discuss challenges the PGE team faced, and describe how they overcame those challenges as well as how they’re moving forward.

You will learn:

  • Key resistance management findings from Prosci’s 2015 global research
  • Proven strategies and tactics from real-world case studies
  • Insider tips for managing resistance
  • Utility resistance management best practices


Shawn Silzer, Senior Manager, Consulting Solutions, E Source
Scott McAllister, Chief Development Officer, Prosci
Mary Le, Organizational Change Consultant, Change Management Office, Portland General Electric

Who should attend:

Utility professionals who need to learn about the important topic of resistance management.

This web conference is exclusively for utilities. Please do not register if you are not a utility employee.

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).