Thanks to cheaper processing power and better algorithms, data science is easier to apply than ever. This change will invariably impact the experience customers have with their utility. However, like with any new development, it’s important to understand what you should and shouldn’t do to leverage data science outcomes. This ebook explains how utilities can effectively use data to enhance their customers’ experience.


Contributing Authors

Senior Consultant, Management Consulting

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping...