Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Could a CX Council Be Your Secret Weapon?
November 18, 2014 | Eryc Eyl
Being a customer experience professional can feel like you're barefoot, pushing a boulder made of squirrels up a muddy, thorn-covered hill. Wouldn't it be great if there were a secret weapon that could help you get executive involvement, cross-functional engagement, and clear prioritization?
Benchmark Your Utility’s 2013 DSM ProgramsThe E Source DSM Achievements and Expenditures Report
November 11, 2014 | Julie Herman
Benchmark your utility’s 2013 programs using our recently released “DSM Achievements and Expenditures: 2013 Results and Trends” report, which uses actual 2013 demand-side management (DSM) results from 53 electric and natural gas utilities from across North America.
What’s the Best Way to a Good Idea?Lots of Ideas!
November 6, 2014 | Ryan Austin
At the 2014 E Source Forum, Steve Bishop, senior director at Automatic Labs, spoke on innovation and design. He showed us the power of “design thinking” as well as the innovative ideas that "un-innovative" utility people can create when given the chance.
Customer Experience Metrics Beyond Customer Satisfaction
October 29, 2014 | Keenan Samuelson
It can be hard to convince your organization to adopt a culture that's focused on customer experience (CX). That's why it's helpful to provide performance data derived from CX-specific metrics. Our three-part series on CX metrics offers details on how to develop and implement these measurements.