Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Another Spectacular E Source Forum in the Books!
September 15, 2017 | Sannie Sieper
The 30th E Source Forum was five-alarm fantastic! Whether you were there for the fire drills or missed the excitement, you can still get some of the knowledge. View the presentations on the Forum home page. In this post, check out the highlights video. And plan to join us next year, September 25–28!
My Search for the Killer App for Residential Batteries
September 5, 2017 | Jay Stein
Surveys show that customers like batteries and many are considering buying them. Before utilities encourage customers to make those purchases, they first have to figure out what those batteries will do that benefits both customers and utilities.
The Eclipse Gives Center Stage to Solar Education
August 21, 2017 | Rachel Cooper
Customers aren’t receiving the solar information they want from their utilities. Instead, according to our research, they're getting their information from TV, the Internet, and friends. The solar eclipse is a great opportunity to connect with your customers on solar. How are you doing it?
Creativity Killers: Identifying, Removing, and Replacing Bad Business Behavior
July 27, 2017 | Bryan Jungers
As an analyst in the Research department at E Source, I spend a lot of time poring over the creative works of others, yet the pile of tasks that perpetually sits in front of me each day hinders my own creativity.
Rely on Data, Not Hunches, When Evaluating Customer Perceptions of the Smart Home
June 26, 2017 | Charles Framularo
E Source recognizes the benefits the smart home can bring to both utilities and their customers, but in contrast to our own research and analysis, we've noticed a spike in reports that make recommendations based on hunches. Read our blog for more on the importance of relying on data, not hunches.
Did You Miss the 2017 California Emerging Technologies Summit? We’ve Got Your Top Takeaways
May 4, 2017 | Bryan Jungers, Essie Snell, Andrea Salazar
Didn’t get a chance to attend this year's California Emerging Technologies Summit? Never fear! E Sourcers Bryan Jungers, Essie Snell, and Andrea Salazar were there and are ready to fill you in! Read our top takeaways.
Five Steps to Crafting an Apology That Builds Customer Loyalty
May 2, 2017 | Joy Herbers
Most corporate apologies are insincere, noncommittal, and so scrubbed by marketers and lawyers that you can’t tell who’s apologizing for what. There is, however, a right way to mend fences with your customers, win back their trust, and turn them into brand loyalists.
The Shift to Customer-Side Management
April 4, 2017 | Beth Fitzjarrald
Rising goals, rising baselines, rising customer expectations ... what's a demand-side management program manager to do? We dove into leading states' preapproval filings and discovered some key themes about working with your new business partner: your customer.