Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Five Steps to Crafting an Apology That Builds Customer Loyalty
The Shift to Customer-Side Management
The Changing Climate Makes Utility DSM More Vital Than Ever
YouTube and the Water-Energy Nexus
Simple Websites Lead the Way in Utility Marketing and Brand Storytelling
Turning Up the Heat: The Rapid Surge in Smart Thermostat Programs
OK Google, How Much Energy Does Alexa Consume?
Creating a CX Culture Is a Marathon, Not a Sprint
Your Prescription for Content Strategy
Creating content for content’s sake is not enough to drive customer behavior. E Source has a prescription to help cure some of your utility's communications-related maladies: content strategy. With a simple exercise, we can get you started with a core content strategy statement.