Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
To Improve Customer Experience, Banish the Culture Bogeyman
Almost invariably, when I’m discussing the topic of customer experience (CX) with utility professionals, the topic of culture comes up. But is culture just a convenient scapegoat—a bogeyman we can blame for holding back CX progress? Or can we do something about it?
Building a Multicultural Utility Social Media Presence
The linguistic and cultural mix of populations throughout North America is shifting, and utilities are working to develop community outreach and communications strategies that can meet the needs of all. Learn more about Southern California Edison's multicultural social media strategy.
San Diego Becomes the First Major US City to Commit to an All-Renewable Future
Last week, San Diego became the first major US city to commit to going 100 percent renewable. Find out how the city views the future of its relationship with local utility SDG&E and what this might mean for your utility’s relationship with municipal customers.
Advanced Lighting for the C&I Facility of the Future
Today’s mobile professionals work off backlit laptops and other devices, so businesses don’t need the blinding fluorescents of the past. As companies upgrade their lighting systems, they should consider advanced lighting controls to achieve great lighting quality and up to 90 percent energy savings.
Uncertain Future for Appliance-Recycling Programs
Appliance-recycling programs suffered a major jolt in late November when JACO Environmental, one of the largest appliance-recycling firms in the US and a major program implementer for dozens of utilities, abruptly announced it was shuttering its operations.