Wow—it’s September! That means the E Source Forum 2021 is just around the corner. I hope you’re ready to learn and network like never before!

As part of our countdown, we’re aiming the spotlight on each of this year’s tracks so you know what to expect from the sessions. Today, the spotlight is on our customer experience (CX) track, “Managing CX as a business imperative.” This track will highlight what’s to come in CX, such as techniques for using voice-of-the-customer data, how COVID-19 changed contact center operations, using your website to engage customers, maintaining a customer-first mentality, and more.

Track spotlight: Managing CX as a business imperative

Hear senior consultant Jeffrey Daigle describe what to expect from our CX track at this year’s Forum.

Contributing Authors

Senior consultant, Management Consulting

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping...