Wow—it’s September! That means the E Source Forum 2021 is just around the corner. I hope you’re ready to learn and network like never before!
As part of our countdown, we’re aiming the spotlight on each of this year’s tracks so you know what to expect from the sessions. Today, the spotlight is on our customer experience (CX) track, “Managing CX as a business imperative.” This track will highlight what’s to come in CX, such as techniques for using voice-of-the-customer data, how COVID-19 changed contact center operations, using your website to engage customers, maintaining a customer-first mentality, and more.