NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.

Download web conference slides (PDF)

Business customers’ energy and service needs are changing rapidly, many utility account managers are nearing retirement, and midsize businesses are an emerging focus. With all this change, what are you going to do about it?

Join us to hear what FPL boldly did to address these issues, and how our E Source Business Account Management team can partner with you to reshape your organization for immediate and ongoing success with your business customers.

You’ll learn how to:

  • Deploy best practices to optimize your teams that serve business customers
  • Segment your business customers and engage at each level for maximum effect
  • Drive business customer satisfaction and program participation


Mike Hildebrand, Vice President, Account Management Solutions, E Source
Eliecer Viamontes, General Manager, Major & Governmental Accounts, FPL

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).