NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.

Download web conference slides (PDF)

The digital landscape is quickly changing for both utility websites and interactive voice response systems (IVRs). Join E Source as we take a look at key trends that we’re watching and as we imagine how these trends will affect how local power companies serve their customers across the Tennessee Valley.

You’ll learn:

  • Why virtual assistants might be driving some of your call volume in the coming years
  • What new ways to drive self-service on your website in a cost-effective manner
  • How customer expectations are changing around new digital experiences


Jeffrey Daigle, Associate Director, Customer Experience, E Source

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).