E Source is excited to announce the hiring of Daniel Merchant as chief customer officer. In this role, Merchant will oversee all aspects of sales and customer success for the organization, which serves more than 300 electric and gas utilities and their partners each year.
The creation of a chief customer officer role at E Source highlights the company’s commitment to fostering a persistent organizationwide customer-first mentality. “We’re thrilled that Daniel has joined the E Source team,” says Wayne Greenberg, E Source CEO. “He has incredible experience as a sales leader, an innovative spirit, and a relentless focus on customers. We’re certain his involvement and leadership will result in a better member experience and a continually improving portfolio of products.”
Merchant is passionate about providing excellent customer service throughout the sales process and beyond. He has more than 30 years of experience in the energy industry, with a specialization in customer recruitment and retention. He held prior executive roles in the areas of customer service and client relations, business development, marketing, and operations at organizations including British Telecom, Green Mountain Power, AESP, CLEAResult, and most recently at his own company, Merchant Client Solutions. Over the past 20 years, Merchant has served as a volunteer and board member for the Ronald McDonald House Charities in Vermont and Texas. He holds a BS in chemical engineering from Clarkson University.
“E Source has an unmatched brand in the utility space, and I’m excited to help build on that already strong foundation,” says Merchant. “I’m looking forward to leveraging my experience and passion to help utilities evolve during this chaotic time in our industry.”
About E Source
For 30 years, E Source has been providing market research, data, and consulting services to more than 300 utilities and their partners. This guidance helps our customers advance their efficiency programs, enhance customer relationships, and use energy more efficiently.
Public Relations Contact
Kym Wootton, Vice President of Marketing, E Source