Demand-Side Management Service

Utility Trends to Expect in 2014

Smart Ideas for DSM, Marketing, and Customer Experience

Time: 12:00 p.m. MST

A major shift in consumer expectations over the past few years has caused utilities to rethink everything—the programs they offer, how they communicate with customers, and the importance of a great customer experience. Which trends are worth following and which are just fads? Join us to learn about a great lineup of smart ideas that you can build on in 2014. They’re guaranteed to be relevant for utilities that want to improve their customer experience strategy and maximize energy and demand savings.

During this web conference, we’ll dive into the hot topics that we worked on with our members in 2013. We’ll reveal the smart ways that utilities are getting energy savings, expanding the reach of their demand-side management (DSM) programs, and pleasing customers. We’ll discuss:

  • Conservation voltage reduction
  • Smart controls for plug loads
  • Home energy management systems
  • Harnessing customer data
  • Using AMI to provide better customer service
  • Boosting program participation and easing enrollment


Adam Maxwell, Associate Director, E Source Research Inquiry Services
Andrea Salazar, Senior Research Associate
Essie Snell, Senior Research Associate
Florence Connally, Associate Research Director
Jesse Fife, Research Analyst
Melanie Wemple, Senior Research Associate

You will learn:

  • Promising technologies for 2014
  • Unique marketing approaches
  • New strategies that smart utilities are using to create a positive customer experience

Who should attend:

This web conference is open to all E Source members and non-member utilities.

Attendance at this web conference is limited to E Source service members and other industry professionals. E Source reserves the right to deny attendance.

For more information about attending this event, please e-mail us or call 1-800-ESOURCE (1-800-376-8723).

E Source Forum 2014

Advancing Energy Efficiency and Utility Customer Relationships
Mark your calendars and make plans to join us for the 2014 E Source Forum. The Forum brings together more than 400 representatives from utilities and other energy service providers as well as government representatives and others involved in improving and redefining how energy is delivered, purchased, and used.

In addition to offering insights on advancing the use and adoption of energy-efficiency programs, we’ll provide practical information aimed at helping utilities improve and enhance their customer relationships. 

Forum doesn’t just keep you current on today’s trends, best practices, and critical issues. It’s also known for creating a unique atmosphere that fosters collaboration and peer networking in a friendly, collegial environment. 

In addition to the informative sessions, we’ll be hosting an exhibit that will showcase a selection of energy-related technologies and products. Breaks in the exhibit area will help facilitate new and renewed business relationships among attendees and exhibitors. (Visit our dedicated Exhibitor & Sponsorship Forum site for more information on these opportunities or to register as an exhibitor or sponsor.)

If you have questions about this meeting, please contact Janice Field, associate director, E Source Conferences, or call her at 303-345-9112.

Moving Emerging Technologies from Pipe Dream to Program

Time: 12:00 p.m. MST


The demand-side management (DSM) landscape is shifting as utilities capture fewer and fewer savings from existing DSM programs per dollar expended. In response, utilities are looking toward emerging technologies for new savings opportunities. This web conference outlines a set of best practices for moving emerging technologies from the lab and into programs; we will feature case studies from pioneers in emerging technology.


Kate Drexler, Research Manager, E Source
Derek Okada, Senior Project Manager, DSM Strategy & Compliance, Southern California Edison
Starr Van Raalten, Project Manager, Emerging DSM Technology Planning & Integration, Southern California Edison
Gary Cushman, Program Manager of Emerging Technologies, Nicor Gas
Irfan Rehmanji, Technology Innovation Manager, BC Hydro

Who should attend: Anyone who works in in emerging technologies, program development, design, and screening.

For more information about attending this event, please contact Customer Service or call 1-800-ESOURCE.

Fall 2013 E Source DSM Executive Council

September 17, 2013
The Westin Denver Downtown, Denver, Colorado

This roundtable is part of the semiannual series of must-attend meetings of demand-side management (DSM) leaders who participate in the E Source Efficiency & Demand-Response Programs Service. The gathering is designed to enhance your DSM strategies and your professional network. Please come to the meeting ready to talk, to share experiences, and to challenge others as well as yourself.

The agenda is flexible and mixes preset themes with discussion on topics of interest to participants. We can modify the agenda as the group desires.

The DSM Executive Council is weighted toward frank give-and-take conversations among participants and is an open-format roundtable meeting meant to facilitate the sharing of best practices and war stories.

Don’t miss this one-of-a-kind event. Participants have described the DSM Executive Council meeting as “the most productive day of the year.”

Top 3 reasons you should attend:

  1. It’s the only industry event dedicated to a closed-door, vendor-free dialogue exclusively with the top utility DSM leaders in North America.
  2. The roundtable discussions are designed to provide numerous opportunities to share best practices and perspectives on challenges related to DSM, including how DSM efforts are cutting across the utility, staying ahead in a rapidly changing DSM world, and how to operate cost-effective programs.
  3. You’ll leave with ideas, contacts, and action items to get the most from your DSM portfolio.

Who can attend the Fall 2013 E Source DSM Executive Council?
The DSM Executive Council is a closed-door session and participation is limited to Council members who meet all of the following criteria:

  • You must be a member of the E Source Efficiency & Demand-Response Programs Service.
  • You must be a nominated leader from a utility DSM group.
  • You must have received a personal invitation from E Source.
  • If you aren’t sure whether you meet the participation criteria, please contact Customer Service.

    E Source reserves the right to deny event access to any individual or company.

    26th Annual E Source Forum
    Mark your calendars and make plans to join us for the 26th Annual E Source Forum. The Forum brings together more than 400 representatives from utilities and other energy service providers as well as government representatives and others involved in improving and redefining how energy is delivered, purchased, and used.


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