Time: 12:00 p.m. MST
A major shift in consumer expectations over the past few years has caused utilities to rethink everything—the programs they offer, how they communicate with customers, and the importance of a great customer experience. Which trends are worth following and which are just fads? Join us to learn about a great lineup of smart ideas that you can build on in 2014. They’re guaranteed to be relevant for utilities that want to improve their customer experience strategy and maximize energy and demand savings.
During this web conference, we’ll dive into the hot topics that we worked on with our members in 2013. We’ll reveal the smart ways that utilities are getting energy savings, expanding the reach of their demand-side management (DSM) programs, and pleasing customers. We’ll discuss:
- Conservation voltage reduction
- Smart controls for plug loads
- Home energy management systems
- Harnessing customer data
- Using AMI to provide better customer service
- Boosting program participation and easing enrollment
Adam Maxwell, Associate Director, E Source Research Inquiry Services
Andrea Salazar, Senior Research Associate
Essie Snell, Senior Research Associate
Florence Connally, Associate Research Director
Jesse Fife, Research Analyst
Melanie Wemple, Senior Research Associate
You will learn:
- Promising technologies for 2014
- Unique marketing approaches
- New strategies that smart utilities are using to create a positive customer experience
Who should attend:
This web conference is open to all E Source members and non-member utilities.
Attendance at this web conference is limited to E Source service members and other industry professionals. E Source reserves the right to deny attendance.
For more information about attending this event, please e-mail us or call 1-800-ESOURCE (1-800-376-8723).