Florence Connally Associate Research Director, E Source  303-345-9107     E-mail Florence

Florence Connally investigates and reports on e-business, customer service,smart grid, and payment and billing topics. She has managed the research for the utility web site review benchmark studies and has researched topics in the areas of power quality, distribution company management, metering, and energy information services. Before joining E Source, Florence worked as a journalist in Beijing, China. She has a BA in East Asian studies from Bryn Mawr College.