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2012 E Source Utility Customer Experience Conference
May 7-9, 2012
The 2012 E Source Utility Customer Experience Conference is packed full of customer experience (CE) experts from both inside and outside the utility industry. This conference is designed to help utilities optimize their focus regardless of how far along they are in their CE journey.
Content type: Utility Customer Experience Conference
How 50 Utilities Are Using Social Media
Tuesday May 1, 2012
Join us to hear the latest from our 2012 Utility Social Media Survey, the most comprehensive in our industry. Find out how 50 top utilities are addressing social media budgets, staffing, return on investment, goals, reporting, and other critical issues. We’ll also explore who is doing what and why. ...
Content type: Web Conference
Top Utility E-Channel Trends 2012
Thursday March 22, 2012
Join us to discover the most exciting e-channel trends of the past six months and gain insights into the topics your peers are taking on. Our customer experience team will present the latest insight into providing personalized online content, mobile applications, social media, and more.
Content type: Web Conference
Customer Experience Management: 2012 Survey Results
Thursday March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
Content type: Web Conference
Key Findings and Rankings from the 2011 Website Review
Tuesday August 23, 2011
The results are in! Find out how your utility’s website stacks up against other electric and gas company sites. Join us to see the 2011 rankings and discover the latest trends in utility website and mobile web offerings.
Content type: Web Conference
Key Findings from the 2011 E-Business Metrics Survey
Wednesday April 27, 2011
Join us to get a snapshot of the state of e-business in the utility industry. Learn results from our recent e-business metrics survey, trends in adoption of online services, and insights into and strategies for improving your company’s e-business activities.
Content type: Web Conference
Increasing Online Registration: Case Studies from APS
Wednesday December 8, 2010
Online self-service can’t happen unless customers first register for online access. Join us to learn how APS has used call center integration and marketing campaigns to increase its online account registration and enrollment in related offerings such as paperless billing and automatic payment.
Content type: Web Conference
2010 Top Trends in E-Business for Utilities
Wednesday September 1, 2010
Discover the most exciting developments and trends—and the issues that have come up—in energy e-business over the past year! We’ll give you the inside scoop on the topics such as mobile web sites, paperless billing, online videos, energy analysis, and payment trends.
Content type: Web Conference
Utility 2010 Social Media Midyear Review
And Summary of the E Source 2010 Utility Social Media Survey
Tuesday July 20, 2010
Join us to get a snapshot of who’s doing what with social media in the utility space. We’ll review key social media learnings, insights, and strategies from our spring social media conference and share results from a recent national social media survey.
Content type: Web Conference
2010 Fantasy Utility Web Site: Examples of Best Features
Thursday May 20, 2010
Find out what the ideal utility web site looks like. You’ll learn how to make your web site more effective by seeing examples of highly rated features, such as Moving and My Account, plus you’ll hear from the utilities that designed some of our favorites.
Content type: Web Conference
How to Make My E Source Work for You
Tuesday May 18, 2010
Find out how to get more from your E Source membership with My E Source. You’ll learn about time-saving tools and how to stay up-to-date on the most recent E Source research and analysis.
Content type: Web Conference
Serving Business Customers Online
Wednesday March 17, 2010
Business customers increasingly turn to their utility’s web site for information and customer service. Is your web site meeting their needs? Come find out from J.D. Power and Associates how your web site can improve business customer satisfaction and hear how CPS Energy created a business portal. ...
Content type: Web Conference
Talking Smart Grid–Enabled Web Portals: What’s Working?
Thursday March 4, 2010
Smart grid–enabled web portals are becoming popular for customers interested in tracking energy use. Join us in this vendor-free web conference to brainstorm and openly discuss what’s working, what’s not, vendor selection, and future considerations for these portals.
Content type: Web Conference
Utility Intranet Best Practices
Tuesday March 2, 2010
Ever wonder what other companies’ intranets look like? Here’s your chance to find out in this “look and see” web conference! Join us to hear best practices from utility intranet managers on how the intranet is used to engage employees, enhance employee productivity, and reinforce corporate messages. ...
Content type: Web Conference
Smart Grid Data Privacy
Perceptions, Fear, Responsibility, and Trust
Thursday December 10, 2009
Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.
Content type: Web Conference
Utility Web Site Updates: Outage Update and Mobile Web
Thursday December 3, 2009
Mobile Internet usage and other web trends are changing customer needs, so utility web sites must evolve to meet them. Join us to get the scoop on ConEdison’s online Outage Update feature and Tampa Electric’s dedicated mobile web site.
Content type: Web Conference
Social Media Strategy Case Study: Qwest Communications
An Insider's Tour of How Qwest Entered the Social Media Game
Thursday November 19, 2009
Qwest Communications represents an interesting and important case study for utility social media strategy and implementation. Brand management and the uncharted waters of social media customer care interactions were top of mind as Qwest stepped into the digital social media space.
Content type: Web Conference
Fundamentals of Social Media Strategy
Web Conference
Thursday September 10, 2009
Get an in-depth look at social media and why it can no longer be ignored! You’ll learn specific, strategic guidance and see case studies from both inside and outside the utility industry.
Content type: Web Conference
Key Findings and Rankings from the 2009 Web Site Review
Tuesday August 18, 2009
The results are in! Find out how your utility’s web site stacks up against other electric and gas companies’ sites. Join us to see the 2009 rankings and discover the latest trends in utility web site offerings and best practices.
Content type: Web Conference
How E Source Tweets with Twitter
Web Conference
Tuesday August 11, 2009
Find out how E Source is using Twitter and what lessons we have learned in getting started. Plus, you’ll learn how to decode tweets and see what some utilities are doing in the Twitterverse.
Content type: Web Conference
Top E-Business Trends for Utilities
Wednesday June 24, 2009
Get the latest scoop on the issues that matter most to utility e-business teams. We’ll cover the hottest topics, based on your questions, including Twitter, paperless billing, web team organization, mobile devices, and more!
Content type: Web Conference
How New Media Are Changing the Way You Need to Communicate
Web Conference
Thursday May 28, 2009
Find out why your communications strategy must include “new media” technologies if you are looking to engage customers.
Content type: Web Conference
Developing Key Performance Indicators for Utility Web Sites
Web Conference
Wednesday March 18, 2009
Find out how your utility web site’s performance directly contributes to the company’s overall goals and learn best practices for communicating and demonstrating your web site’s value upward!
Content type: Web Conference
Getting Smart About Smart Grid Stimulus Money
Wednesday March 18, 2009
The rules for how to get some of the $4.2 billion of stimulus money allocated for smart-grid projects are still being defined, but the clock is ticking. Join us to hear how to accelerate your program so you’re ready when the rules come out.
Content type: Web Conference
American Recovery and Reinvestment Act of 2009: How Its Provisions Affect Utilities
Web Conference
Thursday March 12, 2009
The newly signed American Recovery and Reinvestment Act allocates over $41 billion to energy-related provisions, including renewable energy production and energy-efficiency measures for public buildings. Join us to learn how this legislation could affect you and your utility.
Content type: Web Conference
Entergy: Designing and Delivering a Successful Online Account-Management Tool
Web Conference
Tuesday December 9, 2008
In this web conference, we review the latest research reports explaining the importance of an account-based web site for electric and gas companies and the highlights from the new best practice report describing the work completed by Entergy.
Content type: Web Conference
Energy Improvement and Extension Act of 2008: Summary of Key Energy-Efficiency Measures
Web Conference
Thursday November 13, 2008
What does this legislation mean to you? Find out how to leverage the energy-specific provisions for your utility and business operations planning as well as in efficiency program incentives.
Content type: Web Conference
2008 E Source Self-Service Customer Care Market Research Study
Web Conference
Wednesday September 3, 2008
Utilities are increasingly hoping customers will use self-service options when interacting with their energy companies. The challenge is aligning online and phone self-service offerings with the needs of customers.
Content type: Web Conference
Who's Using Online Self-Service and How to Reach Them: Insights from Progress Energy, Claritas, and E Source
Web Conference
Wednesday June 18, 2008
In this web conference, we review the latest adoption rates for online self service, examine who's using the services, and explore how to reach these customers.
Content type: Web Conference
2nd Annual E Source Web Site Master Class
April 21-22, 2008
This master class teaches you how to tailor your web site to meet the online needs of the mass market.
Content type: Web Site Master Class
