Filters
Event type: Web Conference 
(remove) Service Line: E-Channel Service (remove) Service Line: Utility Customer Care (remove) Results
Customer Experience Management: 2012 Survey Results
Thursday March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
Content type: Web Conference
How to Make My E Source Work for You
Tuesday May 18, 2010
Find out how to get more from your E Source membership with My E Source. You’ll learn about time-saving tools and how to stay up-to-date on the most recent E Source research and analysis.
Content type: Web Conference
Smart Grid Data Privacy
Perceptions, Fear, Responsibility, and Trust
Thursday December 10, 2009
Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.
Content type: Web Conference
How E Source Tweets with Twitter
Web Conference
Tuesday August 11, 2009
Find out how E Source is using Twitter and what lessons we have learned in getting started. Plus, you’ll learn how to decode tweets and see what some utilities are doing in the Twitterverse.
Content type: Web Conference
Getting Smart About Smart Grid Stimulus Money
Wednesday March 18, 2009
The rules for how to get some of the $4.2 billion of stimulus money allocated for smart-grid projects are still being defined, but the clock is ticking. Join us to hear how to accelerate your program so you’re ready when the rules come out.
Content type: Web Conference
American Recovery and Reinvestment Act of 2009: How Its Provisions Affect Utilities
Web Conference
Thursday March 12, 2009
The newly signed American Recovery and Reinvestment Act allocates over $41 billion to energy-related provisions, including renewable energy production and energy-efficiency measures for public buildings. Join us to learn how this legislation could affect you and your utility.
Content type: Web Conference
Energy Improvement and Extension Act of 2008: Summary of Key Energy-Efficiency Measures
Web Conference
Thursday November 13, 2008
What does this legislation mean to you? Find out how to leverage the energy-specific provisions for your utility and business operations planning as well as in efficiency program incentives.
Content type: Web Conference
2008 E Source Self-Service Customer Care Market Research Study
Web Conference
Wednesday September 3, 2008
Utilities are increasingly hoping customers will use self-service options when interacting with their energy companies. The challenge is aligning online and phone self-service offerings with the needs of customers.
Content type: Web Conference
E Source on the Energy Independence and Security Act of 2007
Web Conference
Wednesday January 23, 2008
The Energy Independence and Security Act of 2007 was signed into law in December 2007. It has implications for building efficiency, equipment standards, utility demand-response and energy-efficiency programs, vehicles, biofuels, and small businesses.
Content type: Web Conference
"How May I Help You?" Chat Brings the Service into Online Customer Service
Wednesday June 27, 2007
We share the key findings from this research project. Scott Carlin from InstantService provides an explanation of how chat works; he is joined by Mike Chase, director of Internet service at Pacific Gas & Electric, who shares some of the lessons his utility has learned from using chat.
Content type: Web Conference
Top Ways to Improve Customer Service Satisfaction
Wednesday July 12, 2006
Content type: Web Conference
Increasing Residential Marketing Effectiveness with Geodemographic Segmentation
Thursday February 2, 2006
Content type: Web Conference
Web Conference (12)