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Best Practices for Business Customer Satisfaction
Thursday December 15, 2011
Develop your strategy for improving business customer satisfaction using evidence-based best practices. Join us as we highlight case studies from utilities that have put these practices into action and share key findings from 2011 E Source market research.
Content type: Web Conference
E Source Energy Price Update for 2011 Year-End
Wednesday December 14, 2011
Get an overview of natural gas and electric power supply, demand, and pricing dynamics; hear our projections for wholesale and retail markets for winter 2011; and learn about how weather, production economics, liquefied natural gas, and macroeconomic factors drive prices.
Content type: Web Conference
Developing Energy-Efficient Communities
The Chula Vista Case Study
Friday November 11, 2011
Join us to find out how to drive significant reductions in communitywide energy consumption by using efficient urban design, building technologies, and development practices.
Content type: Web Conference
E Source Energy Price Update for Winter 2011
Friday October 21, 2011
Get an overview of natural gas and electric power supply, demand, and pricing dynamics; hear our projections for wholesale and retail markets for winter 2011; and learn about how weather, production economics, liquefied natural gas, and macroeconomic factors drive prices.
Content type: Web Conference
Awesome Business Ads
Tuesday August 30, 2011
Utilities are creating innovative advertising campaigns to target specific business customer segments in various and unique ways. Learn about business advertising trends and hear from other North American utilities about the strategy, implementation, and results of successful campaigns.
Content type: Web Conference
Making SMB Direct-Installation Programs More Cost-Effective
Thursday August 25, 2011
Discover how to design and market small and midsize business (SMB) direct-installation programs that deliver cost-effective energy savings. New York State Electric and Gas (NYSEG) and EnerPath will share lessons learned from their programs and how they achieved impressive results.
Content type: Web Conference
E Source Energy Price Update for Fall 2011
Wednesday August 24, 2011
Get an overview of natural gas, coal, and electric power supply, demand, and pricing dynamics. You’ll hear our projections for wholesale and retail markets for late 2011 and 2012, looking at the price impacts of weather effects, production economics, liquefied natural gas, and other drivers.
Content type: Web Conference
E Source Energy Price Update for Summer 2011
Wednesday June 15, 2011
Get an overview of natural gas and electric power supply, demand, and pricing dynamics; find out how the effects of weather, production economics, liquefied natural gas, and macroeconomic factors impact prices; and hear projections for wholesale and retail markets for summer 2011 and beyond.
Content type: Web Conference
Drivers of Small and Midsize Business Customer Satisfaction
Insights from the 2011 J.D. Power and Associates Survey and Top-Ranking Utilities
Thursday May 12, 2011
Are you looking for ways to increase customer satisfaction with your hard-to-reach small- and medium-sized business customers? Small and midsize businesses represent a diverse group of utility customers, but they share some common traits. Join us to learn what these customers need and want from you. ...
Content type: Web Conference
Emerging Corporate GHG and Sustainability Trends
Thursday April 21, 2011
Join us to learn the latest on U.S. state, regional, and national GHG policy; corporate trends in carbon tracking, management, and reporting; and how companies are messaging their sustainability efforts.
Content type: Web Conference
E Source Energy Price Update for Spring 2011
Wednesday April 20, 2011
Get an overview of natural gas and electric power supply, demand, and pricing dynamics; find out how the effects of weather, production economics, liquefied natural gas, and macroeconomic factors impact prices; and hear projections for wholesale and retail markets for spring 2011 and beyond.
Content type: Web Conference
E Source Energy Price Update for Mid-Winter 2011
Tuesday February 15, 2011
Get an overview of natural gas and electric power supply, demand, and pricing dynamics; find out how the effects of weather, production economics, liquefied natural gas, and macroeconomic factors impact prices; and hear projections for 2011 wholesale and retail markets.
Content type: Web Conference
E Source Energy Price Update for Winter 2010
Wednesday December 15, 2010
Join us to get an overview of natural gas and electric power supply, demand, and pricing dynamics. We’ll explore the effects of weather, production economics, liquefied natural gas, and macroeconomic factors on prices and provide projections for wholesale and retail markets for Q4 2010 and beyond.
Content type: Web Conference
Trial by Fire: Lessons Learned from LED Projects & Programs
Wednesday November 17, 2010
Curious about the best practices (and things to avoid) when incorporating light-emitting diodes (LEDs) in your programs and facilities? Whether you’re an energy manager or a utility program manager, join us as we share lessons learned from organizations with cutting-edge LED experiences.
Content type: Web Conference
Five Steps to Improving Large Business Customer Satisfaction
Wednesday November 3, 2010
Discover successful practices in five key areas that you can adopt to boost the satisfaction of your largest business customers. Join us for this group discussion, where you’ll hear from your peers at other utilities, and share your successes with them.
Content type: Web Conference
E Source Energy Price Update for Fall/Winter 2010
Tuesday September 14, 2010
Join us to get an overview of natural gas and electric power supply, demand, and pricing dynamics. We’ll explore the effects of weather, production economics, liquefied natural gas, and macroeconomic factors on prices and provide projections for wholesale and retail markets for Q4 2010 and beyond.
Content type: Web Conference
Getting Customers to Pay Regularly and On Time
Wednesday August 25, 2010
Join us to learn how utilities can change their customers’ payment behavior and turn delinquent customers into ones who pay regularly and on time, all without sacrificing customer satisfaction. We will look at programs for low-income customers, as well as for commercial and industrial customers.
Content type: Web Conference
E Source Energy Price Update: 2010 Q2 Wrap-up & Q3 Outlook
Wednesday July 14, 2010
Get the scoop on natural gas and electric power supply, demand, and pricing dynamics. We explore the effect on natural gas supplies from shale, production economics, liquid natural gas statistics, and price projections for wholesale and retail markets for Q3 2010.
Content type: Web Conference
Stand-out Industrial Technologies and Programs
Wednesday June 30, 2010
Join us to get some new ideas for your industrial programs! Find out about boiler controls, LED high-bay lighting, staffing grants, and a custom version of MotorMaster+ software for your web site.
Content type: Web Conference
How to Make My E Source Work for You
Tuesday May 18, 2010
Find out how to get more from your E Source membership with My E Source. You’ll learn about time-saving tools and how to stay up-to-date on the most recent E Source research and analysis.
Content type: Web Conference
Introducing the Fantasy Account Management Department
Wednesday April 28, 2010
Find out what the ideal account management department looks like. You’ll learn how to help your team operate more efficiently and effectively by seeing the best practices for department structure, account management strategy, and customer communications.
Content type: Web Conference
What's Keeping Your Business Customers Up at Night
Supporting Your Business Customers Through the Economy, Carbon, and Other Challenges
Thursday April 15, 2010
Join us to find out what challenges are keeping your business customers awake at night and ways you can support them. You’ll learn how the recession, energy prices, and possible legislation on climate change are affecting them.
Content type: Web Conference
Serving Business Customers Online
Wednesday March 17, 2010
Business customers increasingly turn to their utility’s web site for information and customer service. Is your web site meeting their needs? Come find out from J.D. Power and Associates how your web site can improve business customer satisfaction and hear how CPS Energy created a business portal. ...
Content type: Web Conference
Business Customer Credit and Collections in Hard Times
Wednesday January 27, 2010
Current economic conditions are increasingly driving business customers to financial delinquency and bankruptcy. How can utilities help their business customers during these tough times? Join us to learn more about these economic trends and hear what Pacificorp has done to reduce write-offs.
Content type: Web Conference
2009 Account Management Assessment
Key Findings
Wednesday December 16, 2009
The wait is over! Join us to learn the key findings from the 2009 E Source Account Management Assessment. Discover business account management best practices and areas for improvement, and hear from the three highest-scoring utilities.
Content type: Web Conference
Smart Grid Data Privacy
Perceptions, Fear, Responsibility, and Trust
Thursday December 10, 2009
Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.
Content type: Web Conference
Results from the 2009 E Source Gap and Priority Benchmark
Wednesday December 9, 2009
Find out the results from our innovative new survey of large business customers. Join us to learn what these customers need from their utilities and which energy providers are the best at meeting those needs.
Content type: Web Conference
Fundamentals of Social Media Strategy
Web Conference
Thursday September 10, 2009
Get an in-depth look at social media and why it can no longer be ignored! You’ll learn specific, strategic guidance and see case studies from both inside and outside the utility industry.
Content type: Web Conference
Climate Change—What Account Managers Need to Know
Web Conference
Wednesday September 9, 2009
Learn how to inform your key business customers about upcoming policy changes, greenhouse gas inventories, and mandatory emissions reporting. Find the tools to prepare a greenhouse gas inventory and options such as buying renewable energy credits or offsets and joining a voluntary climate program.
Content type: Web Conference
Popular Questions on Serving Business Customers
Wednesday August 19, 2009
Get answers to a variety of pressing questions about serving business customers. We’ll cover the hottest topics, including what businesses want on the web, small and midsize business segmentation, data center energy efficiency, business opportunities in the stimulus package, and more.
Content type: Web Conference
Web Conference (84)