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E Source Contact Center Master Class
April 21-22, 2008
How to Improve Your Customers' Experience When They Contact You Now that utilities are offering multiple contact channels and striving for increased rates of self-service, it has never been more important to optimize design and provide the features customers expect.
Content type: Contact Center Master Class
2nd Annual E Source Web Site Master Class
April 21-22, 2008
This master class teaches you how to tailor your web site to meet the online needs of the mass market.
Content type: Web Site Master Class
E Source Web Site Master Class Agenda
Tuesday April 25, 2006
E Source Web Site Master Class Agenda
Content type: General Information, Presentations, Web Site Master Class
