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Talking Smart Grid–Enabled Web Portals: What’s Working?
Thursday March 4, 2010
Smart grid–enabled web portals are becoming popular for customers interested in tracking energy use. Join us in this vendor-free web conference to brainstorm and openly discuss what’s working, what’s not, vendor selection, and future considerations for these portals.
Content type: Web Conference
Utility Intranet Best Practices
Tuesday March 2, 2010
Ever wonder what other companies’ intranets look like? Here’s your chance to find out in this “look and see” web conference! Join us to hear best practices from utility intranet managers on how the intranet is used to engage employees, enhance employee productivity, and reinforce corporate messages. ...
Content type: Web Conference
Innovative Efficiency Opportunities in Commercial Buildings
Thursday February 25, 2010
Learn how to transform the workplace environment with innovative building energy efficiency technologies like daylighting, natural ventilation, and more.
Content type: Web Conference
Effectively Marketing Appliance Rebate Programs
Tuesday February 16, 2010
Find out the most effective ways to market refrigerator, clothes washer, and other appliance rebate programs! Join us to learn from Baltimore Gas and Electric, Energy Trust of Oregon, and Wisconsin Energy Conservation Corp.
Content type: Web Conference
Small Biz Direct Install Programs—A Panel Discussion
Wednesday February 3, 2010
Getting hard-to-reach small businesses to participate in prescriptive rebate programs is challenging. Join us to find out from program veterans how successful and cost-effective it can be for utilities to directly install no-cost or low-cost energy-efficiency measures at customer sites.
Content type: Web Conference
Business Customer Credit and Collections in Hard Times
Wednesday January 27, 2010
Current economic conditions are increasingly driving business customers to financial delinquency and bankruptcy. How can utilities help their business customers during these tough times? Join us to learn more about these economic trends and hear what Pacificorp has done to reduce write-offs.
Content type: Web Conference
How New T12 Lighting Standards Will Impact Utilities
Tuesday January 12, 2010
Is this the end of T12 lamps? Find out what impact new federal lamp standards will have on utility lighting programs, and what to assume as a baseline for savings.
Content type: Web Conference
2009 Account Management Assessment
Key Findings
Wednesday December 16, 2009
The wait is over! Join us to learn the key findings from the 2009 E Source Account Management Assessment. Discover business account management best practices and areas for improvement, and hear from the three highest-scoring utilities.
Content type: Web Conference
Tech Roundup—December 2009
Web Conference
Tuesday December 15, 2009
Discover the most exciting energy and technology developments of the past six months! Join us to learn about smart streetlights, HVAC systems that heat people rather than spaces, data servers, and even an efficient industrial cutting tool that sounds like something out of Star Trek.
Content type: Web Conference
Smart Grid Data Privacy
Perceptions, Fear, Responsibility, and Trust
Thursday December 10, 2009
Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.
Content type: Web Conference
Results from the 2009 E Source Gap and Priority Benchmark
Wednesday December 9, 2009
Find out the results from our innovative new survey of large business customers. Join us to learn what these customers need from their utilities and which energy providers are the best at meeting those needs.
Content type: Web Conference
Smart Communications for Deploying Smart Meters
Web Conference
Tuesday December 8, 2009
Before deploying your smart grid program you should craft a well-formulated communication plan. Learn about the best smart grid communication strategies, collateral materials, and messages that will help you inform your customers and avoid headaches.
Content type: Web Conference
Utility Web Site Updates: Outage Update and Mobile Web
Thursday December 3, 2009
Mobile Internet usage and other web trends are changing customer needs, so utility web sites must evolve to meet them. Join us to get the scoop on ConEdison’s online Outage Update feature and Tampa Electric’s dedicated mobile web site.
Content type: Web Conference
NIST Smart Grid Standards
Web Conference
Wednesday December 2, 2009
Don’t miss this opportunity to hear directly from the National Institute of Standards and Technology’s coordinator for smart grid interoperability. Get the inside scoop on the recently released smart grid standards and find out what they mean for utilities.
Content type: Web Conference
Target Marketing for Green Power and Carbon Offset Programs
Tuesday December 1, 2009
Join us to find out who buys green power and carbon offsets and the best marketing strategies for reaching this target market. You’ll learn about the results of our segmentation analysis, which identifies the demographics, lifestyles, and buying behaviors of actual residential customers.
Content type: Web Conference
Social Media Strategy Case Study: Qwest Communications
An Insider's Tour of How Qwest Entered the Social Media Game
Thursday November 19, 2009
Qwest Communications represents an interesting and important case study for utility social media strategy and implementation. Brand management and the uncharted waters of social media customer care interactions were top of mind as Qwest stepped into the digital social media space.
Content type: Web Conference
Mobile Home Weatherization: A Missed Opportunity?
Web Conference
Wednesday November 18, 2009
Don’t overlook mobile homes as a source for energy savings just because you may consider them short-lived housing stock. Join us to find out why mobile homes present a great weatherization opportunity for capturing savings.
Content type: Web Conference
Effective Program Design for Appliance Recycling Programs
Web Conference
Tuesday November 17, 2009
Many utilities offer recycling programs for appliances such as refrigerators, freezers, and room air conditioners. Join us to discover the most effective ways to design these programs and learn about the experiences of BC Hydro, Fort Collins Utilities, and NV Energy.
Content type: Web Conference
Innovative Low-Income Weatherization Marketing and Outreach
Thursday November 12, 2009
The low-income market for weatherization has become more complex due to new funding from the federal government. This sector now gets multiple messages from different sources, which can confuse the utility’s marketing efforts. Join us to hear about current ways to market to this key customer group. ...
Content type: Web Conference
Building the Plug-In Vehicle Infrastructure
Tuesday November 10, 2009
Many plug-in hybrid and electric vehicle models will debut over the next few years. Will the electrical infrastructure be able to handle them? How will public policy help or hinder their market penetration? Join us to find out!
Content type: Web Conference
IVR Horror Show
Web Conference
Thursday November 5, 2009
*Rescheduled!* In the spirit of Halloween, take a terrifying tour of some scary IVR menus. They’ll send chills down your spine and make you want to scream! You’ll learn how to clear the cobwebs from these dank and disused systems and put them on the path to the good side.
Content type: Web Conference
E Source Energy Price Update: 2009 Q3 Wrap-up & Q4 Outlook
Web Conference
Thursday October 1, 2009
Get the scoop on the major drivers that continue to put downward pressure on electricity and natural gas prices, price projections for the rest of 2009, and perspectives on what might transpire going into 2010.
Content type: Web Conference
Fall 2009 E Source Contact Center Roundtable
Tuesday September 22, 2009
Join customer service leaders from across North America in Denver, Colorado, to discuss the most pressing issues of 2009. The Contact Center Roundtable is being held in conjunction with the 22nd Annual E Source Forum.
Content type: Contact Center Roundtable
5th Annual E Source Account Management Summit
Tuesday September 22, 2009
Tune up your account management processes. Elevate your knowledge on where energy prices are headed and why, and get the latest on the greenhouse gas regulatory landscape.
Content type: Account Management Summit
22nd Annual E Source Forum
Advancing Energy Efficiency and Utility Customer Relationships
September 21-25, 2009
Make plans to join us for the 2009 E Source Forum. The Forum brings together more than 300 representatives from utilities and other energy service providers as well as government representatives and others involved in improving and redefining how energy is delivered, purchased, and used.
Content type: Forum
Fundamentals of Social Media Strategy
Web Conference
Thursday September 10, 2009
Get an in-depth look at social media and why it can no longer be ignored! You’ll learn specific, strategic guidance and see case studies from both inside and outside the utility industry.
Content type: Web Conference
Climate Change—What Account Managers Need to Know
Web Conference
Wednesday September 9, 2009
Learn how to inform your key business customers about upcoming policy changes, greenhouse gas inventories, and mandatory emissions reporting. Find the tools to prepare a greenhouse gas inventory and options such as buying renewable energy credits or offsets and joining a voluntary climate program.
Content type: Web Conference
Popular Questions on Serving Business Customers
Wednesday August 19, 2009
Get answers to a variety of pressing questions about serving business customers. We’ll cover the hottest topics, including what businesses want on the web, small and midsize business segmentation, data center energy efficiency, business opportunities in the stimulus package, and more.
Content type: Web Conference
Key Findings and Rankings from the 2009 Web Site Review
Tuesday August 18, 2009
The results are in! Find out how your utility’s web site stacks up against other electric and gas companies’ sites. Join us to see the 2009 rankings and discover the latest trends in utility web site offerings and best practices.
Content type: Web Conference
Marketing Refrigerator and Appliance Recycling Programs
Thursday August 13, 2009
Find out the most effective ways to market recycling programs for refrigerators, room air conditioners, and other appliances! Join us to get best practices from Southern California Edison, ComEd, and Ontario Power Authority on their programs.
Content type: Web Conference
