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Six Things You Always Wanted to Know About Utility Account Managers but Were Afraid to Ask
May 3, 2012
In my nearly 10-year career at E Source, I've focused primarily on residential energy-efficiency programs and related marketing approaches, so I hesitated when I was asked to take the lead on the 2011 Account Management Assessment. I'm glad I took on the challenge because it was a great experience.

Content type: E Source Blog  |  Document ID: ES-Blog-5-3-12-AMA  |  Author: Alexandra Behringer - Research Manager

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New Way to Measure Utility Midsize Business Customer Satisfaction
E Source Develops Midsize Version of Gap and Priority Benchmark
February 13, 2012
Are you a fan of the E Source Gap and Priority Benchmark, a survey of utility large business customer satisfaction? Have you ever sat around the office daydreaming of the day when E Source would similarly measure the satisfaction of your midsize business customers?

Content type: E Source Blog  |  Document ID: ES-Blog-2-13-12-MidsizeBiz  |  Author: Sarah Fiebiger - Senior Research Associate

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Credit and Collections in Canada
What I Learned in Montreal
March 22, 2011
I was in Montreal, Quebec, to speak about our research on creative low-income programs and the preliminary findings from the E Source IVR Review on payment-related tasks, but what I really found fascinating was hearing Canadian utilities discuss the challenges they've faced and how they're dealing ...

Content type: E Source Blog  |  Document ID: ES-Blog-3-22-11-Collections  |  Author: Sarah Fiebiger - Senior Research Associate

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