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Topic: Customer Service

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Topic: Utility Management

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Market Sector: Business

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Crisis Management: The Loss of Intellectual Capital

MAS Summit 2008

May 1, 2008

Utility account management teams are generally very experienced and often mature. How does the utility recruit new members to the team and help them to reach the level of experience and maturity that customers are used to?

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_Crisis_Management | Author: Jim Bazemore, Energy Market Innovations

Customer Service for Hard-to-Serve Customers: Third Party Property Managers

MAS Summit 2008

May 1, 2008

Utility account managers have quite a different set of challenges when they provide support to third-party commercial property managers than they have with any other customer segment. This presentation provides a look at property managers' priorities and policies.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Curtis | Author: Roger Curtis, CB Richard Ellis

Customer Service for Hard-to-Serve Customers: National Accounts

MAS Summit 2008

May 1, 2007

National account customers, such as retail or big box chain stores, present unique challenges to the account manager. This presentation is a straightforward message from a national account customer regarding its needs, challenges, and preferences.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Benish | Author: Janet Benish, Costco Wholesale