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Business Customer Service Leaders Group Call – June 2013

Working Effectively with National Accounts

June 11, 2013

This call focuses on working with national accounts and corporate energy managers.

Content type: Leadership Call | Document ID: BMS-LC-2013-06-CustService | Author: Chad Garrett

Comparing Large and Midsize Business Needs and Preferences

Results from the 2012 Large and Midsize Business Gap and Priority Benchmarks

March 21, 2013

Are the wants, needs, and preferences of midsize businesses different than those of large businesses? Join us to learn how these two business customer groups are different and how they’re alike. Knowing these nuances can help improve your approach to these groups.

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Content type: Web Conference | Document ID: BMS-WC-2013-03-GPB-Compare | Author: Sarah Fiebiger

Comparing Large and Midsize Business Needs and Preferences

Recording

March 21, 2013

This is the web conference recording.

Content type: Recording | Document ID: BMS-WC-2013-03-GPB-Compare-R | Author: Sarah Fiebiger

Comparing Large and Midsize Business Needs and Preferences

Slides

March 21, 2013

These are the web conference slides.

Content type: Slides | Document ID: BMS-WC-2013-03-GPB-Compare-SL | Author: Sarah Fiebiger

Business Customer Service Leaders Group Call – January 2013

January 10, 2013

This call focuses on innovations in small and midsize business customer service. Please join us if you have successes to share or questions to pose, or if you want to learn from cautionary tales while you embark on your own initiatives.

Content type: Leadership Call | Document ID: BMS-LC-1-13-CustService | Author: Chad Garrett

Best Practices for Business Customer Satisfaction

December 15, 2011

Develop your strategy for improving business customer satisfaction using evidence-based best practices. Join us as we highlight case studies from utilities that have put these practices into action and share key findings from 2011 E Source market research.

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Content type: Web Conference | Document ID: BMS-WC-12-11-AMA | Author: Chad Garrett

Best Practices for Business Customer Satisfaction

Recording

December 15, 2011

This is the web conference recording.

Content type: Recording | Document ID: BMS-WC-12-11-AMA-R | Author: Chad Garrett

Best Practices for Business Customer Satisfaction

Slides

December 15, 2011

These are the web conference slides.

Content type: Slides | Document ID: BMS-WC-12-11-AMA-SL | Author: Chad Garrett

The No. 1 Way to Drive Large Business Customer Satisfaction

Slides

November 17, 2010

Energy reliability, outage communications, and keeping energy prices low are critically important to your large business customers, but what really drives customer satisfaction is on-site interaction with their utility account representative.

Content type: Slides | Document ID: Edge-11-10-SL | Author: Mike Hildebrand

Five Steps to Improving Large Business Customer Satisfaction

November 3, 2010

Discover successful practices in five key areas that you can adopt to boost the satisfaction of your largest business customers. Join us for this group discussion, where you’ll hear from your peers at other utilities, and share your successes with them.

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Content type: Web Conference | Document ID: BAM-WC-11-10-BizCustSat | Author: Ethan Brown

Five Steps to Improving Large Business Customer Satisfaction

Slides

November 3, 2010

These are the web conference slides.

Content type: Slides | Document ID: BAM-WC-11-10-BizCustSat-SL | Author: Ethan Brown

Five Steps to Improving Large Business Customer Satisfaction

Recording

November 3, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-11-10-BizCustSat-R | Author: Ethan Brown

What Are Your Large Business Customers Saying? Results and Recommendations from Our Latest Study

Account Management Summit 2010 Presentations

September 20, 2010

How are the needs of large business customers changing, and what do they expect of utility account managers? Results from the E Source Gap and Priority Benchmark will highlight actionable recommendations for improving customer satisfaction.

Content type: Account Management Summit, Slides | Author: Chad Garrett

The Fantasy Account Management Department: Are You Structured for Success?

Account Management Summit 2010 Presentations

September 20, 2010

Can you envision the “fantasy” account management department? It’s not on an island with Mr. Roarke and Tattoo; rather, it actively engages in best practices in the areas of department structure, account management strategy, and customer communications. Learn from E Source and utility industry ...

Content type: Account Management Summit, Slides | Author: John Christiano

If You Fail to Plan, You’re Planning to Fail

Account Management Summit 2010 Presentations

September 20, 2010

Planning is what it’s all about. When executed correctly, strategic planning benefits a utility’s account management group as well as its key account customers and key business segments by helping to align customer and utility expectations. We’ll introduce you to the ”best-of-the-best” templates ...

Content type: Account Management Summit, Slides | Author: Mike Hildebrand

If You Fail to Plan, You’re Planning to Fail

Account Management Summit 2010 Presentations

September 20, 2010

Content type: Account Management Summit, Slides | Author: Jan Barrett

Energy Prices: Where Are They Going?

Account Management Summit 2010 Presentations

September 20, 2010

Despite demand destruction, most analysts continue to see price increases and continued volatility for the next several years. We’ll review national and regional price trends and outlooks for electricity and natural gas and explore some of the strategies and tools your large business customers can ...

Content type: Account Management Summit, Slides | Author: Chris Wiederspahn

Gone in 60 Seconds

Account Management Summit 2010 Presentations

September 20, 2010

Let’s get to know each other in this fun, fast-paced, introductory session where all participants get 60 seconds in the account management spotlight.

Content type: Account Management Summit, Slides | Author: Mike Hildebrand

Getting Customers to Pay Regularly and On Time

August 25, 2010

Join us to learn how utilities can change their customers’ payment behavior and turn delinquent customers into ones who pay regularly and on time, all without sacrificing customer satisfaction. We will look at programs for low-income customers, as well as for commercial and industrial customers.

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Content type: Web Conference | Document ID: UCC-WC-8-10-PaymentBehavior | Author: Florence Connally

Getting Customers to Pay Regularly and On Time

Recording

August 25, 2010

This is the web conference recording.

Content type: Recording | Document ID: UCC-WC-8-10-PaymentBehavior-R | Author: Florence Connally

Getting Customers to Pay Regularly and On Time

Slides

August 25, 2010

These are the web conference slides.

Content type: Slides | Document ID: UCC-WC-8-10-PaymentBehavior | Author: Florence Connally

Introducing the Fantasy Account Management Department

April 28, 2010

Find out what the ideal account management department looks like. You’ll learn how to help your team operate more efficiently and effectively by seeing the best practices for department structure, account management strategy, and customer communications.

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Content type: Web Conference | Document ID: BAM-WC-4-10-FantasyAcctMgmt | Author: Mike Hildebrand

Introducing The Fantasy Account Management Department

Recording

April 28, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-4-10-FantasyAcctMgmt-R | Author: Mike Hildebrand

Introducing the Fantasy Account Management Department

Slides

April 28, 2010

These are the web conference slides.

Content type: Slides | Document ID: BAM-WC-4-10-FantasyAcctMgmt-SL | Author: Mike Hildebrand

What's Keeping Your Business Customers Up at Night

Supporting Your Business Customers Through the Economy, Carbon, and Other Challenges

April 15, 2010

Join us to find out what challenges are keeping your business customers awake at night and ways you can support them. You’ll learn how the recession, energy prices, and possible legislation on climate change are affecting them.

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Content type: Web Conference | Document ID: BAM-WC-4-10-NoSleep | Author: Mike Hildebrand

What's Keeping Your Business Customers Up at Night

Recording

April 15, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-4-10-NoSleep-R | Author: Mike Hildebrand

What's Keeping Your Business Customers Up at Night

Slides

April 15, 2010

These are the web conference slides.

Content type: Slides | Document ID: BAM-WC-4-10-NoSleep-SL | Author: Mike Hildebrand

Business Customer Credit and Collections in Hard Times

January 27, 2010

Current economic conditions are increasingly driving business customers to financial delinquency and bankruptcy. How can utilities help their business customers during these tough times? Join us to learn more about these economic trends and hear what Pacificorp has done to reduce write-offs.

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Content type: Web Conference | Document ID: BAM-WC-1-10-Credit | Author: Sarah Weldon

Business Customer Credit and Collections in Hard Times

Recording

January 27, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-1-10-Credit-R | Author: Sarah Weldon

Business Customer Credit and Collections in Hard Times

Slides

January 27, 2010

These are the web conference slides.

Content type: Slides | Document ID: BAM-WC-1-10-Credit-SL | Author: Sarah Weldon