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An Insider's Look at an Independent New Orleans-Style Restaurant and Brewery

Small Business Video Series

July 17, 2008

Restaurants are notoriously energy intensive, and they have eclectic lighting and ambience needs. These conditions pose particular challenges for utilities trying to support restaurants with energy-efficiency programs as well as value-added services. We went into a New Orleans–style restaurant and ...

Content type: Recording | Document ID: SMB-Video-1_RedFish | Author: Bill LeBlanc

An Insider's Look at a Bustling Coffee Shop in a Pocket Neighborhood

Small Business Video Series

July 17, 2008

Coffee shops are abundant throughout North America, and our love affair with a great cup of java continues to grow. We found a bustling independent coffee house in a pocket neighborhood and went inside to talk with the owners about the aspects that have contributed to the success of the café. ...

Content type: Recording | Document ID: SMB-Video-3_TheCup | Author: Bill LeBlanc

Using Professional Role Personas in Account Management

March 20, 2008

Professional role personas may help account managers and other utility staff deliver higher value to their customers through formally referencing the professional responsibilities and challenges of the individuals with whom they interact at each of their business accounts.

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Content type: Web Conference

Using Professional Role Personas in Account Management

March 20, 2008

Experts address how utilities can use professional role personas in the account planning process and provide tips on creating professional role personas.

Content type: Slides | Document ID: MAS-WC-3-08-Personas | Author: Chad Garrett

Using Professional Role Personas in Account Management

March 20, 2008

Experts address how utilities can use professional role personas in the account planning process and provide tips on creating professional role personas.

Content type: Recording | Document ID: MAS-WC-3-08-Personas | Author: Chad Garrett