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Topic: Voice response systems

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IVR Horror Show

Web Conference

November 5, 2009

*Rescheduled!* In the spirit of Halloween, take a terrifying tour of some scary IVR menus. They’ll send chills down your spine and make you want to scream! You’ll learn how to clear the cobwebs from these dank and disused systems and put them on the path to the good side.

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Content type: Web Conference | Document ID: UCC-WC-10-09-Horror | Author: Richard Goodwin

IVR Horror Show

Slides

November 5, 2009

These are the web conference slides.

Content type: Slides | Document ID: UCC-WC-10-09-Horror-SL | Author: Richard Goodwin

IVR Horror Show

Recording

November 5, 2009

This is the web conference recording.

Content type: Recording | Document ID: UCC-WC-10-09-Horror-R | Author: Richard Goodwin

E Source 2009 Electric and Gas Utilities IVR Benchmarking

July 31, 2009

These are the web conference slides.

Content type: Slides | Document ID: UCC-WC-7-09-IVR-SL | Author: Rich Goodwin

E Source 2009 Electric and Gas Utilities IVR Benchmarking

July 31, 2009

This is the web conference recording.

Content type: Recording | Document ID: UCC-WC-7-09-IVR-R | Author: Rich Goodwin

E Source 2009 Electric and Gas Utilities IVR Benchmarking

July 29, 2009

The wait is over! Find out how your utility’s interactive voice response (IVR) system stacks up against other electric and gas companies’ IVRs. Join us to see the 2009 rankings, and we’ll also share what we learned from this year’s research as well as other IVR insights.

Play audio and video (streaming video)
Download Presentation (292 KB PDF)

Content type: Web Conference | Document ID: UCC-WC-7-09-IVR | Author: Rich Goodwin