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Entergy: Designing and Delivering a Successful Online Account-Management Tool
Slides
December 9, 2008
These are the web conference slides.

Content type: Slides  |  Document ID: EBiz-WC-12-08-OnlineAccts-SL  |  Author: Florence Connally

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2008 E Source Self-Service Customer Care Market Research Study
Slides
September 3, 2008
These are the web conference slides.

Content type: Slides  |  Document ID: EBiz-WC-9-08-MRS-SL  |  Author: Florence Connally, Maggie Boys

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