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Topic: Billing

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Content type: Recording

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Key Findings from the 2011 E-Business Metrics Survey

Recording

April 27, 2011

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-4-11-MetricsSurvey-R | Author: Florence Connally

Top Trends in Utility Customer Care

Recording

April 7, 2011

This is the web conference recording.

Content type: Recording, Web Conference | Document ID: UCC-WC-4-11-TopTrends-R | Author: Richard Goodwin, Sarah Fiebiger, Alexandra Behringer

Increasing Online Registration: Case Studies from APS

Recording

December 8, 2010

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-12-10-InnovOnlineReg-R | Author: Florence Connally

2010 Top Trends in E-Business for Utilities

Recording

September 1, 2010

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-9-10-TopTrends-R | Author: Florence Connally

Top E-Business Trends for Utilities

Recording

June 25, 2009

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-06-09-Trends-R | Author: Andrew Heath

What’s In It for Me? Using Incentives to Drive Online Services

March 7, 2007

Utilities are using incentives to encourage customers to sign up for online services. Do these incentives work? Which incentives attract more respondents? Is it a $5 gift card or a chance to win a grand prize? This web conference takes a look at utilities' experiences offering different incentives and ...

Content type: Recording | Author: Florence Connally