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Residential Energy-Use Study 2012
March 2, 2012
Who are your residential customers? To find out, E Source partnered with The Nielsen Company on Nielsen’s 2009, 2010, and 2011 annual market research surveys of 32,000 U.S. households.
Content type: Market Study | Document ID: RES-MRS-EnergyUse-12 | Author: Rachel Cooper
Residential Energy-Use Study 2011
March 21, 2011
Who are your residential customers? To find out, E Source partnered with The Nielsen Company on Nielsen's 2009 and 2010 annual market research surveys of 32,000 U.S. households.
Content type: Market Study | Document ID: RES-MRS-EnergyUse-11 | Author: Ethan Brown and Todd Camnitz
Residential Products and Services Survey: Extended Report
An E Source Market Research Study
July 19, 2010
Do you wish you knew which of your products, services, and programs your customers are most enthusiastic about? We’ve taken results from a survey of over 32,000 residential U.S. customers and filtered it to just what you want to know.
Content type: Market Study | Document ID: RES-MRS-ProdServ-1 | Author: Ethan Brown and Bill LeBlanc
Residential Appliance and Equipment Survey: Extended Report
An E Source Market Research Study
April 30, 2010
Did you ever wonder what appliances your customers have in their homes? How many TVs or computers do they have, and what kind? We’ve mined a survey of more than 32,000 U.S. residential customers to give you the answers you need to make the best business decisions for your end users.
Content type: Market Study | Document ID: RES-MRS-AppSat-1 | Author: Ethan Brown
Can the Low-Temperature Heat Pump Defrost the Status Quo in the Space Heating Sector?
Volume I: Technology, Performance, and Economic Analysis
August 1, 2005
This study focuses on what E source has defined as low-temperature heat pump (LTHP) technology, which uses air-source operation to provide effective and efficient space heating at temperatures down to 0° Fahrenheit and below. In Volume 1, “Technology, Performance, and Economic Analysis,” we address ...
Content type: Market Study | Document ID: MCS-05-1A-LTHPV1 | Author: Jon Slowe, Jay Stein
Using Channels, Associations, and Business Organizations to Reach Small and Midsize Businesses
December 1, 2004
Small and midsize businesses constitute an extremely diverse customer segment that is often difficult to serve. Informing these customers about energy-related programs, products, and services that can benefit their businesses is no exception to that rule. In this market research study, we examine a number ...
Content type: Market Study | Document ID: MRMCS042ACABO | Author: Scott Landreth
Broadband over Power Lines: The Voice of the Residential Customer
November 1, 2004
Broadband over power lines holds promise as a source of new revenue and expanded relationships with mass-market customers, but are customers interested in having utilities offer this service?
Content type: Market Study | Document ID: MR-MCS-04-1A-BPL | Author: Marni Stein
Micro-CHP: Coming to a Home near You?
June 1, 2004
Combined heat and power (CHP) appliances no bigger than a dishwasher are being sold to homeowners in Europe and Japan. In addition, products the size of air-conditioning units have been sold to thousands of homeowners and small businesses, including a number in the U.S. In this study, we examine how ...
Content type: Market Study | Document ID: MCS-04-1A-MCHP | Author: Jon Slowe
Maximizing the Success of Market Research: A Benchmark for Utility Executives
August 1, 2003
Most utilities have a market research department tasked with measuring customer satisfaction, evaluating programs, and assessing market opportunities. The extent to which this information is used in strategic decision-making varies, often influenced by senior executives’ familiarity with and perceptions ...
Content type: Market Study | Document ID: MCS-03-1A-EXECS | Author: Tia Hensler and Scott Landreth
Estimating Markets for Distributed Energy Resources and Power Reliability Services
December 1, 2002
Talking with energy decision-makers at large commercial, industrial, and institutional organizations across the U.S. and Canada, we uncovered end-user perceptions of power outages, interest in power reliability services, and interest in and experience with distributed generation. The results pinpoint ...
Content type: Market Study | Document ID: LC-DE-MCS | Author: Tia Hensler, William LeBlanc, Scott Landreth
Estimating Markets for Energy-Efficiency and Load Management Services
December 1, 2002
Building on E source research done in 2001, we explored customers’ expectations and willingness to participate in voluntary demand reduction and energy-efficiency programs. We spoke with energy decision-makers at midsize and large commercial, industrial, and institutional organizations across the U.S. ...
Content type: Market Study | Document ID: LC-EE-MCS-02-2A | Author: Tia Hensler, William LeBlanc, Scott Landreth
Estimating Markets for Energy Information Services (EIS)
December 1, 2002
For this study, we surveyed energy decision-makers at midsize and large commercial, industrial, and institutional organizations across the U.S. and Canada, asking questions about four energy information services: utility usage cost analysis service (utility accounting), online load profiles without analysis, ...
Content type: Market Study | Document ID: LC-MCS-02-3A | Author: Tia Hensler
Microturbines: Lessons Learned from Early Adopters
December 1, 2002
This E Source Multi-Client Study explores the experiences of early adopters of microturbines, highlighting what’s worked and what hasn’t in the early commercial market phases of this new technology. We’ve included field experiences with microturbines from all the major manufacturers. The Interview ...
Content type: Market Study | Document ID: DE-MCS-02-1A | Author: David Van Holde, PE, Gary Cler, Christine Hurley, Jon Slowe
Identifying Customer Service Segments in the Small Business Marketplace
November 1, 2002
To help utilities and energy service providers (ESPs) focus more efficiently on serving their small business customers, E Source identified key service-based segments, profiling each segment so that it can be easily identified by an ESP’s customer service managers, allowing them to more accurately ...
Content type: Market Study | Document ID: MCS-SB-02-2A | Author: Tia Hensler, David Seiferth
Identifying Energy-Efficiency and Load Management Segments in the Small Business Marketplace
October 1, 2002
To help utilities and energy service providers focus more efficiently on serving their small business customers, E Source defined customer segments based on attitudes about energy usage. Utilities will be able to identify these groups within their own customer base, learn which messages work best with ...
Content type: Market Study | Document ID: MCS-SB-02-1A | Author: Tia Hensler, Denise Miller, and David Seiferth
Identifying Key Energy-Efficiency and Load Management Segments in the Residential Marketplace
September 1, 2002
In this report, E Source identifies key service-based segments among residential customers, profiling each segment so it can be easily identified by an energy service provider’s customer service or marketing manager, allowing them to more accurately target communications and service offerings. ...
Content type: Market Study | Document ID: MCS-RES-02-1A | Author: Tia Hensler, David Seiferth
Identifying Key Customer Service Segments in the Residential Marketplace
August 1, 2002
In this report, E Source identifies key service-based segments among residential customers, profiling each segment so it can be easily identified by an energy service provider’s customer service or marketing manager, allowing them to more accurately target communications and service offerings. ...
Content type: Market Study | Document ID: MCS-RES-02-2A | Author: Tia Hensler, David Seiferth
California Energy Efficiency in 2001: Customer Actions and Perceptions
CA EE Residential Market Research Study
January 18, 2002
Due to power shortages and transmission constraints, Californians were warned of continually intensifying outages for the summer of 2001.
Content type: Market Study | Author: Tia Hensler, Bill LeBlanc
Delivering Energy Services to Internet Hotels and Other High-Density Electronic Loads Part II: Doing Business with HiDELs
December 1, 2001
This is the second of four reports that comprise the E source Multi-Client Study, “Delivering Energy Services to Internet Hotels and Other High-Density Electronic Loads.” Drawing on interviews with HiDEL operators and developers, we explore end-user interest in energy-related services and products, ...
Content type: Market Study | Document ID: MCS-MHID-2 | Author: Craig Cox, Clay Fong, Jay Stein
Delivering Energy Services to Internet Hotels and Other High-Density Electronic Loads Part I: Structure of the HiDEL Industry
June 1, 2001
High-density electronic loads (HiDELs) require extremely high power densities to serve the Internet-related equipment that their buildings house. The market for HiDEL services will likely continue to increase, but serving this market can be risky for energy service providers for several reasons. For ...
Content type: Market Study | Document ID: MCS-MHID-1 | Author: Doug Nordham, Rachel Reiss, Jay Stein
Delivering Energy and Energy Services to the Food Processing Sector
December 1, 2000
In the U.S. alone, food processors spend about $6 billion each year on energy. This study reveals what food processing energy managers are looking for in commodity and service deals and helps energy service providers develop a strategic approach to serving this sector. We look at the industry as a whole ...
Content type: Market Study | Document ID: MCS-MFOO | Author: Nathan Adams, Kristan Pritz, Barry Friedman
Power Quality: Serving the Industrial and Hospital Sectors. How to Quantify, Package, Price, and Deliver PQ Solutions
October 1, 2000
E Source undertook a market research study with midsize industrial customers in six market sectors (printing and publishing, food processing, plastic or metal fabrication, fabric manufacturing or assembly, high-tech manufacturing, and hospital) to determine whether customers are interested in power quality ...
Content type: Market Study | Document ID: MCS-MPOW | Author: Charlotte Otero-Goodwin
Delivering Energy and Energy Services to the Restaurant Sector
July 1, 2000
Restaurants rank high in electric intensity and gas use, but are they a worthwhile target for energy service providers (ESPs)? To answer this question, ESPs need to know the market and make choices about which restaurants they will sell to and what they will sell to them. Consequently, this report presents ...
Content type: Market Study | Document ID: MCS-MRES | Author: Clay Fong
How Do Retailers Shop for Energy Services
November 1, 1999
In the U.S. alone, the retail sector spends about $8.2 billion each year on electricity. “Delivering Energy and Energy Services to the Retail Sector” reveals what retail energy managers are looking for in commodity and service deals and explains how energy service providers can present offers in ...
Content type: Market Study | Document ID: MCS-MRET | Author: Kristan Pritz, Kevin Cooney, Clay Fong, Barry Friedman
Delivering Energy and Energy Services to Office Buildings
May 1, 1999
After taxes, energy costs are the leading line-item expense for office buildings. To help energy service providers (ESPs) tap into this substantial market, this multi-client sector study helps them understand the configuration of the office buildings industry and its special needs. On the basis of our ...
Content type: Market Study | Document ID: MCS-MOFF | Author: Clay Fong, Joanna Nelson
Delivering Energy and Energy Services to Hotels and Motels
January 1, 1999
Based on a property-level survey and in-depth interviews, this report analyzes the perceptions and needs of facility-level managers making decisions for one or two hotel properties and executives at large U.S. lodging corporations who manage enormous portfolios. The study assesses energy managers’ ...
Content type: Market Study | Document ID: MCS-MHOT | Author: Gregg Eisenberg, Barry Friedman, Paul Komor
Part II: Delivering Energy Services to Semiconductor and Related High-Tech Industries
June 1, 1998
After interviewing more than 50 high-tech facility managers, visiting numerous wafer fabrication plants, and reviewing hundreds of documents, E SOURCE developed specific strategies to help ESPs win over high-tech businesses—businesses that can be extremely demanding when it comes to power quality, ...
Content type: Market Study | Document ID: MCS-MTEC2 | Author: Kurt Velguth, David Houghton, Sam Wheeler, and Jay Stein
Delivering Energy Services to Supermarkets and Grocery Stores
June 1, 1998
Supermarkets and grocery stores have prodigious appetites energy, spending about $4.1 billion annually on electricity alone in the United States and Canada, but tapping this sector is not easy. Supermarket buyers are exacting negotiators, accustomed to dictating to suppliers with relentless pressure ...
Content type: Market Study | Document ID: MCS-MSUP | Author: Clay Fong, Joanna Nelson, Paul Komor
Part I: Delivering Energy Services to Semiconductor and Related High-Tech Industries
January 1, 1998
Following the phenomenal success of the semiconductor chip, new industries have emerged to manufacture related high-tech products—products that must be produced in isolated clean rooms, which consume impressive quantities of electricity at high load factors. In 1997, there were 260 chip-manufacturing ...
Content type: Market Study | Document ID: MCS-MTEC1 | Author: Kurt Velguth, Bill Howe, Sam Wheeler, David Houghton, Chris Robertson, and Jay Stein
Part II: Delivering Energy Services to Schools and Universities
August 1, 1997
Interviews with decision-makers at U.S. and Canadian schools and universities, and with energy providers serving these institutions, suggest that successful providers in this sector will be those that first take the time to understand the nuances of this market, and then tailor their offerings accordingly. ...
Content type: Market Study | Document ID: MCS-MSCH2 | Author: Kurt Velguth, Paul Komor
