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Topics: Alternatives to the Walk-In Payment Center; Dissatisfaction with CRM Rife, Study Finds; New Zealand Utilities Test the W

March 1, 2002

Feature: Up Close and Personal: Alternatives to the Walk-In Payment Center Scrapbook: Dissatisfaction with CRM Rife, Study Finds New Zealand Utilities Test the Waters of the World Wide Web Centrica Pays C$769 per Customer for Enbridge Services Texas Call Centers ...

Content type: Currents, Newsletters | Document ID: UCCCURRENTS-1 | Author: Maggie Boys

Topics: In Dog-Eat-Dog Markets, the Big Dogs Sniff Out Process Efficiencies; Member Inquiries Recap: Customer Advocacy and Payme

June 1, 2001

In Dog-Eat-Dog Markets, the Big Dogs Sniff Out Process Efficiencies; Member Inquiries Recap: Customer Advocacy and Payment by Credit Card ScrapBook Customer Satisfaction Plummets; Online Customer Service Update June 2001; 12 pages; UCCNEws-13

Content type: Currents, Newsletters | Document ID: UCCNEWS-13 | Author: Maggie Boys, Kristen Bertolone

Prepayment Metering Services: A Fit for North America?

July 1, 2000

Prepayment Metering Services:A Fit for North America? How Prepayment Systems Work Prepayment Do Prepayment Systems Make Sense in North America? Where PrepaymentSystems Are Used Costs Customer Profile Customer Response Customer Payment ...

Content type: Currents | Document ID: RESCURRENTS-1 | Author: Karen George

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