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Utility Social Media: The Time to Invest Is Now

May 22, 2013

Learn why now is the time to make investments in your social media initiatives.

Content type: E NEWS | Document ID: ENews-2013-05 | Author: Matthew Burks

NEW!

Capture Smart Thermostats for Demand Response While People Care About Them

April 30, 2013

Learn how to leverage a recent resurgence in customer interest in smart thermostats for energy savings and demand response.

Content type: E NEWS | Document ID: ENews-4-13 | Author: Rachel Reiss Buckley

Meeting the Needs of Business Customers of All Sizes

March 22, 2013

Learn how increased and personalized communications can help improve how midsize and large business customers feel about their utility’s ability to keep energy prices down and to manage emergencies.

Content type: E NEWS | Document ID: ENews-3-13 | Author: Florence Connally

Boost Utility Revenues Through Residential Products and Services

February 20, 2013

Learn how to boost your utility's bottom line by offering revenue-generating products and services to residential customers.

Content type: E NEWS | Document ID: ENews-2-13 | Author: Katie Ruiz

Water Heaters: Going with the Flow(chart)

January 16, 2013

Learn how to help your customers choose the efficient water heater that best meets their needs.

Content type: E NEWS | Document ID: ENews-1-13 | Author: Essie Snell

Five Ways to Make the Case for Customer Experience

December 19, 2012

Learn how to build a compelling business case for a customer experience management program at your utility.

Content type: E NEWS | Document ID: ENews-12-12 | Author: Justin Rickard

Pulling New Construction Programs Out of the Doldrums

October 25, 2012

Learn how to adjust your new construction program strategies to maintain participation, energy savings, and contractor engagement in a down economy.

Content type: E NEWS | Document ID: ENews-10-12 | Author: Melanie Wemple

We Need to Talk: Reaching Out to SMBs About a Rate Change

September 19, 2012

Learn proven and effective ways to communicate a rate-change message to small and midsize business (SMB) customers.

Content type: E NEWS | Document ID: ENews-9-12 | Author: Kim Burke

Save Energy Without Leaving Your Couch: Watching TV More Efficiently

July 18, 2012

Show your customers how to save energy by choosing a more efficient video delivery system.

Content type: E NEWS | Document ID: ENews-7-12 | Author: Essie Snell

Are You Ready for the Mobile Consumer?

June 20, 2012

Learn how three utilities optimized or are optimizing their customers’ mobile experiences.

Content type: E NEWS | Document ID: ENews-6-12 | Author: Florence Connally

How Can You Claim Savings from Building Codes?

April 25, 2012

Learn how several pioneering utilities discovered how to claim savings from building codes.

Content type: E NEWS | Document ID: ENews-4-12 | Author: Kate Drexler

Bundle Up for Energy Savings

March 21, 2012

Learn how utilities can increase savings for their DSM portfolio by bundling programs.

Content type: E NEWS | Document ID: ENews-3-12 | Author: Dulcey Simpkins, Melanie Wemple

How Soaring Phosphor Prices Will Affect Utility Programs

January 18, 2012

Learn how to adjust your lighting programs to deal with the rising costs of the rare-earth metal phosphors used in fluorescent lamps.

Content type: E NEWS | Document ID: ENews-1-12 | Author: Lee Hamilton

Communicating to Influence Your Brand

December 21, 2011

Learn how effectively communicating with customers can boost your brand value.

Content type: E NEWS | Document ID: ENews-12-11 | Author: Florence Connally, Rachel Cooper

Effective Tactics for Managing Rebate Oversubscription

October 19, 2011

Learn how to avoid rebate oversubscription and how to mitigate any possible negative impacts if a program is already trending toward oversubscription.

Content type: E NEWS | Document ID: ENews-10-11 | Author: Kate Drexler

Tips for Providing a Stellar Customer Experience on the Web and IVR

September 21, 2011

Learn more about how to provide the best possible experience for customers who use your utility's website or interactive voice response system (IVR).

Content type: E NEWS | Document ID: ENews-9-11 | Author: Stephanie Spalding, Sarah Fiebiger

How Much Energy Do Video Game Consoles Really Use?

July 20, 2011

Learn more about how much energy video game consoles actually use and what utilities can do about it.

Content type: E NEWS | Document ID: ENews-7-11 | Author: Essie Snell

Drivers of Small and Midsize Business Utility Customer Satisfaction

June 22, 2011

Learn more about how utilities can improve their small and midsize business customer satisfaction.

Content type: E NEWS | Document ID: ENews-6-11 | Author: Stephanie Spalding

Avoid Backlash from Mandates to Achieve All Cost-Effective Efficiency Potential

April 20, 2011

Learn more about how all cost-effective efficiency mandates place upward pressure on rates, which can lead to consumer and regulatory backlash if the process isn’t properly managed.

Content type: E NEWS | Document ID: ENews-4-11 | Author: Tim Stout

New Dynamics in Residential Energy Use

March 16, 2011

Learn more about how changing attitudes toward the environment and energy efficiency, growing participation in energy consumption management, and increasing plug loads are all contributing to new dynamics in residential markets.

Content type: E NEWS | Document ID: ENews-3-11 | Author: Todd Camnitz

Communicating with Customers About Plug-In Electric Vehicles

January 25, 2011

Learn more about how to communicate with customers about plug-in electric vehicles(PEVs), including how to educate them about PEV adoption, charging, and the likely impact on the grid.

Content type: E NEWS | Document ID: ENews-1-11 | Author: Bryan Jungers

How U.S. Policies May Drive Poor Water-Heater Choice

December 15, 2010

Learn more about how new U.S. policies are driving increased interest in heat pump water heaters, but they may also indirectly encourage customers to make poor choices regarding this technology.

Content type: E NEWS | Document ID: ENews-12-10 | Author: Essie Snell

Making Online Energy-Use Feedback Relevant to Customers

October 20, 2010

Learn more about making online energy-use feedback relevant to your customers.

Content type: E NEWS | Document ID: ENews-10-10 | Author: Sarah Weldon

Engaging Utility Customers with Online Videos

September 15, 2010

Learn more about using online videos to connect with your customers and build brand equity.

Content type: E NEWS | Document ID: ENews-9-10 | Author: Stephanie Spalding

Who Is Most Likely to Participate in Energy-Efficiency Programs?

July 21, 2010

Learn more about four residential customer segments that can help utilities better market DSM program offerings and better understand the motivations of the consumers in each segment.

Content type: E NEWS | Document ID: ENews-7-10 | Author: Alexandra Behringer

Counting on Behavioral Programs to Reach Efficiency Goals

June 16, 2010

Learn more about how behavioral and instructional programs can drive energy efficiency and conservation.

Content type: E NEWS | Document ID: ENews-6-10 | Author: Gwen Farnsworth

Increase Customer Satisfaction with Strategic Key Account Planning

April 21, 2010

Learn more about how strategic account plans can benefit a utility’s account management group as well as its key account customers.

Content type: E NEWS | Document ID: ENews-4-10 | Author: Sarah Weldon

Get to Know Your Customers Better

March 17, 2010

Learn more about residential customers' energy-use patterns and their attitudes about the environment and energy efficiency.