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How Can You Claim Savings from Building Codes?
April 25, 2012
Learn how several pioneering utilities discovered how to claim savings from building codes.
Content type: E NEWS | Document ID: ENews-4-12 | Author: Kate Drexler
Bundle Up for Energy Savings
March 21, 2012
Learn how utilities can increase savings for their DSM portfolio by bundling programs.
Content type: E NEWS | Document ID: ENews-3-12 | Author: Dulcey Simpkins, Melanie Wemple
How Soaring Phosphor Prices Will Affect Utility Programs
January 18, 2012
Learn how to adjust your lighting programs to deal with the rising costs of the rare-earth metal phosphors used in fluorescent lamps.
Content type: E NEWS | Document ID: ENews-1-12 | Author: Lee Hamilton
Communicating to Influence Your Brand
December 21, 2011
Learn how effectively communicating with customers can boost your brand value.
Content type: E NEWS | Document ID: ENews-12-11 | Author: Florence Connally, Rachel Cooper
Effective Tactics for Managing Rebate Oversubscription
October 19, 2011
Learn how to avoid rebate oversubscription and how to mitigate any possible negative impacts if a program is already trending toward oversubscription.
Content type: E NEWS | Document ID: ENews-10-11 | Author: Kate Drexler
Tips for Providing a Stellar Customer Experience on the Web and IVR
September 21, 2011
Learn more about how to provide the best possible experience for customers who use your utility's website or interactive voice response system (IVR).
Content type: E NEWS | Document ID: ENews-9-11 | Author: Stephanie Spalding, Sarah Fiebiger
How Much Energy Do Video Game Consoles Really Use?
July 20, 2011
Learn more about how much energy video game consoles actually use and what utilities can do about it.
Content type: E NEWS | Document ID: ENews-7-11 | Author: Essie Snell
Drivers of Small and Midsize Business Utility Customer Satisfaction
June 22, 2011
Learn more about how utilities can improve their small and midsize business customer satisfaction.
Content type: E NEWS | Document ID: ENews-6-11 | Author: Stephanie Spalding
Avoid Backlash from Mandates to Achieve All Cost-Effective Efficiency Potential
April 20, 2011
Learn more about how all cost-effective efficiency mandates place upward pressure on rates, which can lead to consumer and regulatory backlash if the process isn’t properly managed.
Content type: E NEWS | Document ID: ENews-4-11 | Author: Tim Stout
New Dynamics in Residential Energy Use
March 16, 2011
Learn more about how changing attitudes toward the environment and energy efficiency, growing participation in energy consumption management, and increasing plug loads are all contributing to new dynamics in residential markets.
Content type: E NEWS | Document ID: ENews-3-11 | Author: Todd Camnitz
Communicating with Customers About Plug-In Electric Vehicles
January 25, 2011
Learn more about how to communicate with customers about plug-in electric vehicles(PEVs), including how to educate them about PEV adoption, charging, and the likely impact on the grid.
Content type: E NEWS | Document ID: ENews-1-11 | Author: Bryan Jungers
How U.S. Policies May Drive Poor Water-Heater Choice
December 15, 2010
Learn more about how new U.S. policies are driving increased interest in heat pump water heaters, but they may also indirectly encourage customers to make poor choices regarding this technology.
Content type: E NEWS | Document ID: ENews-12-10 | Author: Essie Snell
Making Online Energy-Use Feedback Relevant to Customers
October 20, 2010
Learn more about making online energy-use feedback relevant to your customers.
Content type: E NEWS | Document ID: ENews-10-10 | Author: Sarah Weldon
Engaging Utility Customers with Online Videos
September 15, 2010
Learn more about using online videos to connect with your customers and build brand equity.
Content type: E NEWS | Document ID: ENews-9-10 | Author: Stephanie Spalding
Who Is Most Likely to Participate in Energy-Efficiency Programs?
July 21, 2010
Learn more about four residential customer segments that can help utilities better market DSM program offerings and better understand the motivations of the consumers in each segment.
Content type: E NEWS | Document ID: ENews-7-10 | Author: Alexandra Behringer
Counting on Behavioral Programs to Reach Efficiency Goals
June 16, 2010
Learn more about how behavioral and instructional programs can drive energy efficiency and conservation.
Content type: E NEWS | Document ID: ENews-6-10 | Author: Gwen Farnsworth
Increase Customer Satisfaction with Strategic Key Account Planning
April 21, 2010
Learn more about how strategic account plans can benefit a utility’s account management group as well as its key account customers.
Content type: E NEWS | Document ID: ENews-4-10 | Author: Sarah Weldon
Get to Know Your Customers Better
March 17, 2010
Learn more about residential customers' energy-use patterns and their attitudes about the environment and energy efficiency.
Content type: E NEWS | Document ID: ENews-3-10 | Author: Michael Reid
How Changing Customer Expectations Affect Utilities
January 20, 2010
Learn more about changing customer expectations and how those expectations affect utilities' customer service and web sites.
Content type: E NEWS | Document ID: ENews-1-10 | Author: Florence Connally
Protecting the Trail of Customer Data
December 23, 2009
Learn more about balancing the risks of managing customer data privacy with the benefits of potential energy savings from smart grid efforts.
Content type: E NEWS | Document ID: ENEWS-NovDec09 | Author: Kenneth Black
Climate Debate Building to Climax
October 21, 2009
Learn more about the high-stakes political drama that is unfolding around the drive to regulate and reduce emissions of greenhouse gases. The next six months will be critical, and the outcome holds significant implications for utilities and their customers.
Content type: E NEWS | Document ID: ENEWS-SepOct09 | Author: Michael Shepard
The Return of Black-Box Technology
August 18, 2009
Energy-efficiency technologies are in the news, from numerous provisions in the Waxman Markey climate change bill to a new study from McKinsey & Co. that projects that the United States could save $130 billion annually if we took advantage of all cost-effective efficiency opportunities.
Content type: E NEWS | Document ID: ENEWS-JulAug09 | Author: Jay Stein
E NEWS May/June 2009
June 15, 2009
In this issue of E NEWS: “Piloting the Smart Grid” and “Managing Your Efficiency Portfolio with Data Tracking Systems,” and Ask E Source answers a question about best practices in communication of advanced metering infrastructure projects.
Content type: E NEWS | Document ID: ENEWS-MayJun09 | Author: Sarah Thompson
E NEWS March/April 2009
April 20, 2009
In this issue of E NEWS: “Taming Plug Loads” and “Resource Guides Put You in Controls,” and Ask E Source answers a question about best practices in customer identity verification in call centers.
Content type: E NEWS | Document ID: ENEWS-MarApr09 | Author: Sarah Thompson
E NEWS January/February 2009
February 1, 2009
In this issue of E NEWS: “The Economy Is Down, but DSM Isn't Out Yet” and “Building Demand Response Among Small Businesses,” and Ask E Source answers questions about how utilities structure their account management teams that deal with small and midsize business customers. ...
Content type: E NEWS | Document ID: ENEWS-JanFeb09 | Author: Sarah Thompson
E NEWS November/December 2008
December 17, 2008
Articles in this issue of E NEWS include: “Energy-Use Displays Raise Awareness.” Utilities and their customers are always looking for ways to cut energy use and power demand as well as reduce bills. Some utilities that are encouraging conservation are also experimenting with ...
Content type: E NEWS | Document ID: ENEWS-NovDec08 | Author: Sarah Thompson
E NEWS September/October 2008
October 1, 2008
Articles in this issue of E NEWS include: “Age and Self-Service Energy Bill Payment.” Among the stories told by the data E Source gathered for our Market Research Study on self-service is the one about the changing ways energy customers pay their bills. ... ...
Content type: E NEWS | Document ID: ENEWS-SeptOct08 | Author: Sarah Thompson
E NEWS
August 1, 2008
Topics in this issue of E NEWS include: Making the Case for Advanced Metering; Meeting SMB Customers' Needs Through Segmentation; and GHG Reporting.
Content type: E NEWS | Document ID: ENEWS-JulAug08 | Author: Sarah Thompson and Lynn Arts
E NEWS May/June 2008
June 1, 2008
Topics in this issue of E NEWS include boosting CFL sales with segmentation; new tools for reaching energy-efficiency goals; and automated meter reading and advanced metering infrastructure for greater customer satisfaction.
Content type: E NEWS | Document ID: ENEWS-MayJun08 | Author: Sarah Thompson and Lynn Arts
E NEWS March/April 2008
April 1, 2008
Articles in this issue of E NEWS include: "Subsidized Energy Manager Programs." If your major accounts aren't doing all they can to save energy because they don't have an energy manager on staff, why not help pay the energy manager's salary? Puget Sound Energy and BC Hydro have done this, ...
Content type: E NEWS | Document ID: ENEWS-MarApr08
