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Residential Reward Programs
August 31, 2010
Are energy providers offering programs that reward residential customers with points or credits redeemable for products and services?
Content type: Ask E Source | Document ID: RES-AskES-15 | Author: Melanie Wemple
Understanding and Dealing with Organized Resistance to Smart Grid
January 11, 2010
What concerns do customers have regarding smart meters or other smart grid projects? Is there any organized resistance to utility smart grid initiatives? How can utilities understand and deal with this resistance?
Content type: Ask E Source | Document ID: IGS-AskES-7 | Author: Dulcey Simpkins, Carol Stimmel
Communicating with Customers About AMI Deployment
July 20, 2009
We are planning an advanced metering infrastructure (AMI) deployment. What’s the best way to tell our customers about AMI?
Content type: Ask E Source | Document ID: UCS-AskES-6 | Author: Alexandra Behringer and Matthew Burks
Direct Installation Programs for Small Businesses
March 30, 2009
Can you provide information on direct-installation programs utilities are offering for small businesses? We are interested in installed measures, eligibility requirements, and payback periods, if available.
Content type: Ask E Source | Document ID: SMB-AskES-5a | Author: Alexandra Behringer
Recruiting Participants for Energy-Use Display Pilots
January 1, 2009
We’re starting to design an energy-use display pilot. What’s the most effective way to solicit participants? Is it through a direct mail piece or via phone solicitation?
Content type: Ask E Source | Document ID: EDRP-AskES-11b | Author: Alexandra Behringer
Utilities and Online Blogging
October 23, 2008
We’re considering launching a blog on our web site to highlight energy-efficiency information and programs and to encourage more interaction with our customers. How are utilities using this channel, and what factors should we consider when deciding whether to start blogging?
Content type: Ask E Source | Document ID: UCS-AskES-4a | Author: Matthew Joyce, Alexandra Behringer, and Michael Reid
Tracking Blogged Information About Your Utility
October 23, 2008
We don’t currently have a blog on our utility web site, but we’re interested in learning what information is being posted about our company on other blogs. Can you recommend a way to track what bloggers are saying about us? How do companies respond to such blog postings?
Content type: Ask E Source | Document ID: UCS-AskES-4b | Author: Matthew Joyce
The Importance of Energy Efficiency to Home-Buyers
September 17, 2008
How important is the energy efficiency of a home in the decision-making process of home buyers?
Content type: Ask E Source | Document ID: RES-AskES-1a | Author: Kim Knox
Low-Income Compact Fluorescent Lamp Programs
September 1, 2008
I'm looking for information about low-income compact fluorescent light bulb (CFL) programs. Have other utilities implemented CFL programs for low-income residents? If so, what wattages of bulbs are used, how many bulbs are installed per unit, and how do they staff these change-out programs?
Content type: Ask E Source | Document ID: RES-AskES-4a | Author: Alexandra Behringer
Mailing CFLs to Residential Customers
September 1, 2008
We are thinking about mailing compact fluorescent lamps (CFLs) to residential customers through the U.S. Postal Service. Can you provide details about any such programs, such as how many kits were mailed, the number of CFLs included, and the percentage of kits that had broken CFLs?
Content type: Ask E Source | Document ID: RES-AskES-4b | Author: Alexandra Behringer
Lighting Programs for Leased Spaces
May 1, 2008
The problem with leased space is that although tenants pay for their electricity use, they do not have a long-term stake in the building; and owners don't pay the electric bills. Are there any creative programs to encourage the installation of energy-efficient lighting in this situation?
Content type: Ask E Source | Document ID: SMB-AskES-3b | Author: Alexandra Behringer
