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Energy Costs as a Percentage of Shipments

May 9, 2012

Do you have any data that show the percentage of a business’ overall costs that are spent on electricity and total fuels? We’re trying to see which of our customers are most vulnerable to bill volatility.

Content type: Ask E Source | Document ID: BCO-AskES-8 | Author: Peter Criscione

How to Find an LED to Meet Your Needs

April 19, 2012

How can we help our customers sort through all the choices and hype to find light-emitting diode (LED) products that meet their household needs?

Content type: Ask E Source | Document ID: TAS-AskES-51 | Author: Ira Krepchin

Improving Power Distribution with Voltage Optimization

March 27, 2012

Can you please explain power distribution optimization? What is it, how is it implemented, who’s using it, and what are the typical costs and benefits?

Content type: Ask E Source | Document ID: IGS-AskES-41 | Author: Bryan Jungers, Leland Keller

Repository of Publicly Available Technical Reference Manuals

January 3, 2012 | Updated: March 22, 2012

Where can I find a repository of demand-side management (DSM) deemed savings values or other measure-specific assumptions? Is there a national database with this information?

Content type: Ask E Source | Document ID: EDRP-AskES-45 | Author: Todd Camnitz

Pick a Date, Any Date

Insights into Utility Custom Due-Date Programs

March 21, 2012

I’m looking for information and best practices around customer-selected or “pick a due date” programs. What utilities offer these types of programs, how interested are customers, and what are the cash-flow implications?

Content type: Ask E Source | Document ID: UCC-AskES-53 | Author: Stephanie Spalding

The Pros and Cons of Induction Lighting

March 15, 2012

What is induction lighting, how does it compare to other light sources, and what are the best applications for it?

Content type: Ask E Source | Document ID: CEMC-AskES-16 | Author: Ira Krepchin

The Top Five Ways to Improve Utility Websites

March 1, 2012

What are the top recommendations for improving the utility website for residential consumers?

Content type: Ask E Source | Document ID: EBiz-AskES-46 | Author: Florence Connally

Making Backup Generators Pay Back

January 26, 2012

What are the costs associated with natural gas and diesel backup generators for commercial applications? Under what conditions can we expect a reasonable payback on that investment?

Content type: Ask E Source | Document ID: CEMC-AskES-14 | Author: Bryan Jungers

Driving Efficiency Action at the Facility Level

December 21, 2011

What are some best practices developed by corporate energy managers to encourage their facility managers to improve the energy performance of their buildings?

Content type: Ask E Source | Document ID: CEMC-AskES-12 | Author: Mary Horsey

How Utilities Classify Key, Large, Midsize, and Small Business Customers

December 14, 2011

Why is it useful for utilities to designate business customers into size categories, and what criteria are used to make these distinctions?

Content type: Ask E Source | Document ID: BMS-AskES-3 | Author: Sarah Fiebiger

QR Code Success Stories

December 12, 2011

What utilities have successfully used quick response (QR) codes, and what metrics do they use to measure success? I’m looking for best practices to integrate QR codes into our marketing efforts.

Content type: Ask E Source | Document ID: RES-AskES-20 | Author: Stephanie Spalding

Ah, the Life of an LED

December 5, 2011

We see lots of claims about long life for light-emitting diodes (LEDs). How do manufacturers determine those lifespans?

Content type: Ask E Source | Document ID: TAS-AskES-46 | Author: Ira Krepchin

Communicating Natural Gas Safety

November 29, 2011

What taglines are utilities using to educate their customers about gas safety? Which communications channels are the most effective in getting this messaging out to customers?

Content type: Ask E Source | Document ID: UCS-AskES-21 | Author: Rachel Cooper, Melanie Wemple

Will the Rare-Earth Metals Crunch Hurt Fluorescent Lighting Programs?

November 18, 2011

What's going on with the prices for fluorescent lamps? How can we keep rising prices from bankrupting our fluorescent lighting programs?

Content type: Ask E Source | Document ID: TAS-AskES-53 | Author: Lee Hamilton

Customers Will Care About Smart Meter Data Privacy

November 15, 2011

Our customers have expressed concerns about the privacy of their smart meter data. What can we learn from other industries about the realities of managing and protecting customer data?

Content type: Ask E Source | Document ID: IGS-AskES-29 | Author: Justin Rickard

Using LEDs in High-Bay Cold-Storage Applications

October 24, 2011 | Updated: November 14, 2011

Are light-emitting diodes (LEDs) a good option for high-bay lighting in cold-storage warehouses?

Content type: Ask E Source | Document ID: TAS-AskES-54 | Author: Ira Krepchin

Big Savings, Short Paybacks

Restaurant Retrofits and Rebates

October 19, 2011

Why is now a good time for restaurants to invest in energy efficiency? Which improvements provide the most bang for the buck?

Content type: Ask E Source | Document ID: CEMC-AskES-11 | Author: Kate Drexler

Update on Bill Design

August 1, 2008 | Updated: October 12, 2011

We are preparing to redesign our utility bill statement. Where can I find sample bills used by other utilities? Have you seen any new features for paper bills since the last E Source report on this subject?

Content type: Ask E Source | Document ID: RES-AskES-3b | Author: Gwen Farnsworth

Behavior Counts: Claiming Behavior-Based Savings from Subsidized Energy Manager Programs

October 3, 2011

How are some utilities getting credit for the behavioral impacts of their energy manager programs?

Content type: Ask E Source | Document ID: EDRP-AskES-43 | Author: Kate Drexler

Justifying Initially Cost-Ineffective Energy Programs

September 26, 2011

What tactics can a utility use to justify including a program in its demand-side management portfolio that does not appear to be immediately cost-effective?

Content type: Ask E Source | Document ID: EDRP-AskES-42 | Author: Alan Seltzer

Head in the Cloud

August 25, 2011

Is it more energy efficient to use the cloud or a local IT infrastructure for computing?

Content type: Ask E Source | Document ID: TAS-AskES-52 | Author: Essie Snell

Efficiency of Refrigerator-Freezer Configurations

July 20, 2011

What are the most efficient residential refrigerator-freezer configurations, and what makes them so?

Content type: Ask E Source | Document ID: TAS-AskES-55 | Author: Peter Criscione

How to Measure the Value of a Conversation

July 14, 2011

How do we know if we're getting a return on our investment from our social media initiatives? Are there lessons to be learned from the experience of businesses outside the utility industry in determining whether social media is profitable?

Content type: Ask E Source | Document ID: UCS-AskES-20 | Author: Carol Stimmel

Reducing Swimming Pool Heat Loss

June 24, 2011

What are the primary energy losses from swimming pools? Do you have any recommendations for eliminating those losses?

Content type: Ask E Source | Document ID: TAS-AskES-32 | Author: Leland Keller

Energy Use of TV Technologies

December 1, 2007 | Updated: June 17, 2011

How does the energy consumption of different types of television sets compare?

Content type: Ask E Source | Document ID: TAS-TN-12-07 | Author: Peter Criscione, Mary Horsey

Making Energy Use Visible: Automated Data Uploads to Portfolio Manager

June 9, 2011

How are utilities assisting their business and institutional customers with the bill data needed for energy benchmarking in Portfolio Manager, Energy Star’s free online software?

Content type: Ask E Source | Document ID: BMS-AskES-10 | Author: Dulcey Simpkins

When to Do DSM Program Evaluation

May 25, 2011

When should I conduct process and impact evaluations of my DSM programs? When should I get evaluators involved in program planning to ensure that evaluation results for these programs are meaningful?

Content type: Ask E Source | Document ID: EDRP-AskES-33 | Author: Dulcey Simpkins

Staffing Ratios: Quality Assurance Analysts and Trainers to CSRs

May 19, 2011

How many quality assurance and training staff should we have supporting the customer service representatives in our utility contact center?

Content type: Ask E Source | Document ID: UCC-AskES-48 | Author: Justin Rickard

Preparing for Surges in Call Volume

April 20, 2011

How do utilities prepare for call-volume surges in their contact centers?

Content type: Ask E Source | Document ID: UCC-AskES-46 | Author: Maggie Boys, Sarah Fiebiger

A Turbine in Every Yard

April 18, 2011

I’ve seen a number of companies marketing small wind turbines to residential and small business customers. In applications where they make sense, what are the life-cycle costs?

Content type: Ask E Source | Document ID: TAS-AskES-40 | Author: Bryan Jungers

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