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Educating Future Customers Through K-12 Outreach
April 19, 2007
Many energy providers are using innovative methods for reaching the education sector. Within the K–12 segment, there are numerous opportunities to creatively and cost-effectively engage teachers, students, and parents—and through them, the broader community as well. In this report, we ...
Content type: Core Report, Service Report | Document ID: MS-2 | Author: Kelsie Bell, Gwen Farnsworth

Large Commercial Companies Are Building Green: What's the Energy Provider's Role?
May 1, 2004
As more and more architects, builders, developers, consumers, and government entities support and build “green” facilities, utilities are getting involved, too. This report examines some pioneering utility programs promoting high-performance commercial construction—programs that focus on more than ...
Content type: Research, Service Report | Document ID: LC-12 | Author: Gwen Farnsworth

Monitoring and Targeting: Tapping the Well of Operational Efficiency
November 1, 2003
Monitoring and targeting (M&T) is a structured approach to analyzing business and manufacturing processes with an eye for improving energy efficiency. The M&T approach correlates historical energy consumption to measurable factors of business operation and other variables to develop benchmarks and goals ...
Content type: Service Report | Document ID: EIC-21 | Author: Leland Keller, Florence Lu

Persuading Customers to Solve Voltage Sag Problems
December 1, 2002
Utilities are working to increase the reliability of their systems, but when facilities experience voltage sags, it is often most cost-efficient for both the provider and the customer if those problems are corrected inside the facility. But how can a utility persuade its customers to “own” their ...
Content type: Research, Service Report | Document ID: PQ-12 | Author: Dave Mueller, Charlotte Otero-Goodwin

How to Make the Most of Small Business Utility Bills
October 1, 2002
Utility bills are underutilized as a tool for reaching, helping, and engaging small business customers. Bills are an important communication channel, and they are often the only regular contact a utility has with a small business customer. Therefore, it’s important to make the most out of bills by ...
Content type: Research, Service Report | Document ID: SB-15 | Author: Tertia Speiser

Meter Data Analysis Services: Making the Most of Interval Data
December 1, 2001
Load profiles contain a wealth of information on how buildings are performing, yet selling such services is still tough. E source believes these services will gain a strong following in the coming years, as more-sophisticated tools help diagnose problems, rank them according to potential savings, and ...
Content type: Research, Service Report | Document ID: EIC-14 | Author: Lynn Fryer, Leland Keller

Customer-Centered Outage Communication
May 1, 2000
Customers do not like having their power go out, but evidence shows they will tolerate occasional outages if the provider lets them know why their power is off and accurately predicts when it will be back on. This report examines current and emerging practices and technologies that improve communication ...
Content type: Service Report | Document ID: UCC-3 | Author: Maggie Boys

Delivering a Low-Cost Power Quality Monitoring Service
February 1, 2000
Low-cost technologies such as those profiled in this report are becoming increasingly available and allow utilities to offer PQ services to residential and small commercial customers that would have been too expensive to consider in the past. These easy-to-use tools can quickly demonstrate that, in most ...
Content type: Research, Service Report | Document ID: PQ-5 | Author: Charlotte Otero-Goodwin

Got Data? Service Bureaus Manage Energy Information
December 1, 1997
As energy users gear up for negotiating with power suppliers, they are realizing that information about how their facilities use energy is invaluable. Such information, properly applied, can help achieve multiple benefits, including savings from bill validation, operational improvements, identifying ...
Content type: Research, Service Report | Document ID: EIC-2 | Author: Lynn Fryer
