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Are You Wasting Money on Marketing? Part I
Calculating Marketing ROI
March 26, 2013
Rather than a cost center, the utility marketing department represents an essential investment opportunity for the company to expand programs that will sustain profits long into the future. Understanding the challenges to and creating a framework for calculating ROI can lead to better results.
Content type: Focus Report | Document ID: RES-F-49 | Author: Beth Hartman
Are You Wasting Money on Marketing? Part II
Current Utility ROI Measurement Solutions
March 26, 2013
Although marketing measurement solutions in use among utilities vary widely, overall, those that make an effort to evaluate results are able to generate a higher return on investment. Using tools such as Google Analytics, Salesforce, and Excel, utilities can improve marketing results.
Content type: Focus Report | Document ID: RES-F-50 | Author: Beth Hartman
Are You Wasting Money on Marketing? Part III
Outside Industries and Future Opportunities
March 26, 2013
There are several innovative marketing strategies from outside industries that utilities could apply to their own campaigns to more effectively calculate return on marketing investment (ROMI). Also, utilities are uniquely positioned to build higher ROMIs by leveraging smart grid data.
Content type: Focus Report | Document ID: RES-F-51 | Author: Beth Hartman
Reinventing the Utility Brand Experience: Starbucks or Just Plain Coffee?
February 21, 2013
Utilities are in danger of losing brand value as other industries become more important in peoples’ lives. But by following the path of successful brands both inside and outside the industry, utilities can revitalize their brand for the emerging market.
Content type: Focus Report | Document ID: ECM-F-3 | Author: Bill LeBlanc
Stormy Weather’s Silver Lining: Opportunities to Accelerate Energy Efficiency After Disasters
January 30, 2013
Natural disasters have the potential to wreak massive financial damages to properties and unquantifiable emotional and personal losses, but program administrators at ground zero are uniquely poised to help victims rebuild or renovate their damaged homes and businesses to be more secure, affordable, and ...
Content type: Focus Report | Document ID: EDRP-F-46 | Author: Melanie Wemple, Rachel Reiss Buckley, Dulcey Simpkins
Marketing Dynamic Pricing: Three Residential Case Studies
August 1, 2012
Can utilities successfully drive enrollment in dynamic-pricing programs and help their customers succeed in them? This report contains messaging, targeting, channel-usage, and education lessons from three residential case studies: Gulf Power, Pacific Gas and Electric Co., and Toronto Hydro-Electric System. ...
Content type: Focus Report | Document ID: RES-F-45 | Author: Rob Hall
Grassroots Marketing: Tried-and-True Strategies That Never Go Out of Style
June 21, 2012
Tapping into the roots of your communities through grassroots marketing strategies is a great way to create awareness and understanding around your energy-efficiency initiatives and incentives programs. Don’t let the power of Main Street pass you by!
Content type: Focus Report | Document ID: RES-F-44 | Author: Katie Ruiz
How Utility Marketers Can Succeed in a Rapidly Changing Media Marketplace
Results from an E Source Roundtable Discussion
July 6, 2009
Utility marketers must increase customer enrollments in efficiency and conservation programs, as mandated by regulators, and cheaply. Digital social media may be a solution. This Roundtable report summarizes four digital social media presentations from the 2009 E Source Utility Marketing Conference.
Content type: Focus Report | Document ID: RES-F-33 | Author: John Egan
Utility Crisis Communications: Why You Need to Practice Your Plan
An E Source Roundtable Discussion
April 6, 2009
After Memphis Light, Gas & Water was blindsided by a political scandal and media firestorm, it took the unusual step of holding crisis-communications drills for its communications team. It also changed the way it worked with the local news media. The result? Better, more balanced news coverage.
Content type: Focus Report | Document ID: UCS-F-6 | Author: John Egan
Marketing Appliance and HVAC Protection Plans
Results from an E Source Roundtable Discussion
March 16, 2009
Many utilities have found success by offering residential customers service contracts or warranty plans for appliances and HVAC equipment. Such products can provide residential customers with peace of mind by preventing unforeseen expenses, which can be valuable during financially troubled times. In ...
Content type: Focus Report | Document ID: RES-F-32 | Author: Alexandra Behringer
