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Topic: Public & governmental relations 
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Utility Crisis Communications: Why You Need to Practice Your Plan
An E Source Roundtable Discussion
April 6, 2009
After Memphis Light, Gas & Water was blindsided by a political scandal and media firestorm, it took the unusual step of holding crisis-communications drills for its communications team. It also changed the way it worked with the local news media. The result? Better, more balanced news coverage.
Content type: Focus Report | Document ID: UCS-F-6 | Author: John Egan
Up, Down, or Sideways?
Managing Your Customers’ Perception of Value
September 1, 2008
Utility customer satisfaction is influenced by the customer’s perceived value of utility service received for energy dollar paid. As utility prices and monthly bills rise, utility communicators are working harder to more effectively measure and manage their customer’s perceptions.
Content type: Focus Report | Document ID: UCS-F-3 | Author: John Egan
Local Government Partnerships and DSM: Extending the Community
Results from an E Source Roundtable Discussion
August 1, 2008
Government agencies have a dual role in utility energy-efficiency programs: as customers, and as utility channel partners. As owners of public buildings, local government organizations are good candidates for inclusion in efficiency programs, and signing them on can lead to significant savings.
Content type: Focus Report | Document ID: SMB-F-14 | Author: Kelsie Bell
What Do Reporters Really Want?
May 1, 2008
Rather than guess at what kind of information and lead time reporters need, our members ask them directly in this "on-the-record" event. This roundtable features a panel of energy reporters from major media outlets discussing what works and what doesn't with the Fourth Estate.
Content type: Focus Report | Document ID: UCS-F-2 | Author: Matthew Joyce
