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Fueling Utility Economic Development Through Collaboration
May 19, 2011
Successful utility economic development initiatives typically share common traits: internal collaboration, executive support, and strong partnerships with external stakeholders. Key account managers also play a valuable role given that most job growth comes from existing businesses.
Content type: Research Brief | Document ID: BMS-RB-7 | Author: Kim Burke
Utility Crisis Communications: Why You Need to Practice Your Plan
An E Source Roundtable Discussion
April 6, 2009
After Memphis Light, Gas & Water was blindsided by a political scandal and media firestorm, it took the unusual step of holding crisis-communications drills for its communications team. It also changed the way it worked with the local news media. The result? Better, more balanced news coverage.
Content type: Focus Report | Document ID: UCS-F-6 | Author: John Egan
Segment-Specific SMB Newsletters
December 1, 2008
To what extent are utilities providing sector-specific information to their small to midsize business (SMB) customers such as retailers or hotels? Or do utilities tend to send the same newsletter to all of their SMB customers?
Content type: Ask E Source | Document ID: SMB-AskES-7c | Author: John Egan
Up, Down, or Sideways?
Managing Your Customers’ Perception of Value
September 1, 2008
Utility customer satisfaction is influenced by the customer’s perceived value of utility service received for energy dollar paid. As utility prices and monthly bills rise, utility communicators are working harder to more effectively measure and manage their customer’s perceptions.
Content type: Focus Report | Document ID: UCS-F-3 | Author: John Egan
