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Generating Revenue and Improving Customer Satisfaction with C&I Products and Services

May 9, 2013

Changes in policies, technologies, and customer preferences are emphasizing the need for utilities to rethink their business model and develop (or dust off and redeploy) other products and services that can provide reliable income streams.

Content type: Focus Report | Document ID: BMS-F-1 | Author: Dulcey Simpkins

Retail

December 15, 2008 | Updated: October 9, 2012

Retail businesses are highly motivated to enhance their customers’ shopping experience, build customer loyalty, and cut costs. Fortunately, improved energy management yields benefits in all of these areas. Energy-related lighting and ventilation improvements enhance the shopping ...

Content type: Sector Snapshot | Document ID: MAS-S-20 | Author: Jarett Zuboy

Residential Products and Services

March 2, 2010

What products and services do utilities typically offer to their residential customers? Does offering a variety of products or services affect a utility’s customer satisfaction scores?

Content type: Ask E Source | Document ID: RES-AskES-12 | Author: Stephanie Spalding

Carbon Offset Programs

The New “Green” Option for Utilities

March 15, 2009

Utility carbon offset programs are the new “green.” Learn how other utilities launched these innovative programs and why developing a carbon offset product may make a lot of sense for your utility.

Content type: Focus Report | Document ID: CAS-F-5 | Author: Kim Knox and John Sottong

Protection Plans Offer Peace of Mind and Profitability

August 1, 2008

Protection plans provide customers with peace of mind by preventing unforeseen expenses, which is especially valuable during times of economic uncertainty. These plans also lend themselves well to bundling.

Content type: Focus Report | Document ID: RES-F-28 | Author: Alexandra Behringer