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Education Sector Marketing Profile
June 5, 2013
Schools and universities look to their utility and colleagues at similar businesses for energy-efficiency advice. These customers show the most interest in HVAC, on-site energy audit programs, comprehensive whole-building programs, and energy management consulting.
Content type: Sector Marketing Profile | Document ID: BIZ-SMP-3 | Author: Rachel Cooper
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Retail Sector Marketing Profile
May 28, 2013
Retail small and midsize businesses look to their utility and colleagues at similar businesses for energy-efficiency advice. These customers are most interested in participating in utility-provided lighting, HVAC, and on-site energy audit programs as well as energy management consulting.
Content type: Sector Marketing Profile | Document ID: BIZ-SMP-2 | Author: Rachel Cooper
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E Source E-Business Metrics Survey: 2013—Top Findings
May 21, 2013
In early 2013 we surveyed North American electric and gas utilities on a set of e-business metrics. The results from the E Source E-Business Metrics Survey: 2013 allow utilities to benchmark their own metrics against those of their peers. These are the top findings from the survey.
Content type: Research Brief | Document ID: ECS-RB-4 | Author: Justin Rickard
Smart Thermostat Programs Are Smart for Utilities and for Customers
April 19, 2013
Smart thermostats that are Wi-Fi-enabled, include demand-response (DR) capabilities, and demonstrate energy savings can bring energy-efficiency and DR benefits to utilities and residential customers.
Content type: Research Brief | Document ID: EDRP-RB-53 | Author: Rachel Reiss Buckley
E Source Multichannel Metrics Survey: 2012—Top Findings
January 17, 2013
In 2012, we surveyed North American electric and gas utilities on a diverse set of multichannel metrics for 2011. The results from the E Source Multichannel Metrics Survey: 2012 allow utilities to compare their own metrics against those of their peers. This PDF shows the top findings.
Content type: Research Brief | Document ID: UCC-RB-7 | Author: Justin Rickard
Large Business Gap and Priority Benchmark 2012—Findings Slide Deck
December 20, 2012
This slide deck accompanies the 2012 Large Business Gap and Priority Benchmark study.
Content type: Benchmark Study | Document ID: BAM-BMK-GPB-Lg-2012-SL | Author: Rachel Cooper
Midsize Business Gap and Priority Benchmark 2012—Findings Slide Deck
December 14, 2012
This slide deck accompanies the 2012 Midsize Business Gap and Priority Benchmark study.
Content type: Benchmark Study | Document ID: BMS-BMK-GPB-Mid-2012-SL | Author: Sarah Fiebiger
Key Findings from the E-Business Metrics Survey: 2012—Data Sheets
December 4, 2012
These data sheets provide detailed responses for each of the metrics surveyed as part of the E Source E-Business Metrics Survey: 2012.
Content type: Focus Report | Document ID: ECS-F-1a | Author: Sarah Fiebiger, Stephanie Spalding
E Source Business Website Assessment 2012—Survey Instrument
October 23, 2012
This is a PDF of the Survey Instrument for the E Source Business Website Assessment 2012.
Content type: Data Resource | Document ID: ECS-BMK-WebBusiness-12-SurveyInstrument | Author: Stephanie Spalding
What's Cookin'? A Suite of Gas Efficiency Technologies for Commercial Kitchens
September 11, 2012
This paper from the 2012 ACEEE Summer Study contains a look at several recent commercial kitchen equipment innovations that can improve efficiency by as much as 70 percent without compromising the quality, flavor, or appearance of prepared food products.
Content type: Data Resource | Document ID: TAS-RB-59a | Author: Mary Horsey
ComEd's Customer Experience Project
Notes from the 2012 E Source Utility Customer Experience Conference
August 16, 2012
These notes summarize a presentation given by ComEd’s director of marketing, Jennifer Montague, at the 2012 E Source Utility Customer Experience Conference.
Content type: Research Brief | Document ID: ECM-RB-4 | Author: Matthew Burks
How 50 Top Utilities Use Social Media: Data Sheets
Key Findings from the E Source 2012 Social Media Survey
April 18, 2012
These data sheets show results from the 2012 E Source Social Media Survey, the most comprehensive survey in our industry.
Content type: Data Resource | Document ID: ECS-RB-2a | Author: Stephanie Spalding
E Source E-Business Metrics Survey: 2012—Top Findings
April 10, 2012
In February and March 2012, we surveyed 110 electric and gas utilities in North America on a set of e-business metrics. The results from the E Source E-Business Metrics Survey: 2012 provide utilities with an "apples-to-apples" benchmark to compare their own metrics to. Here are the top findings.
Content type: Research Brief | Document ID: ECS-RB-1 | Author: Sarah Fiebiger
Community-Scale Environmental Measures and Urban Heat Island Impacts
March 5, 2012
Community-scale environmental measures can reduce energy use community wide, but the impacts of the technologies and their interactions are not well quantified. This project will use advanced computer simulations to predict the outcome of community-scale environmental measures.
Content type: Fact Sheet | Document ID: CEC-FS-13 | Author: California Energy Commission/Public Interest Energy Research
Improving Real-World Efficiency of High-Performance Buildings
March 5, 2012
High-performance buildings are designed to maximize energy efficiency, but those improvements aren’t always realized. A study will assess achieved performance in selected California buildings, and follow-up projects will identify feedback loops and tools to help stakeholders optimize building performance. ...
Content type: Fact Sheet | Document ID: CEC-FS-14 | Author: California Energy Commission/Public Interest Energy Research
LED Manufacturing Process Modifications Will Boost Quality and Cut Costs
February 9, 2012
Light-emitting diode (LED) lighting products have made great strides in terms of performance, but LED manufacturing techniques have not kept up. Researchers will develop an advanced layering technique that will cut manufacturing costs and increase the efficiency of the process by which LEDs convert electricity ...
Content type: Fact Sheet | Document ID: CEC-FS-12 | Author: California Energy Commission/Public Interest Energy Research
How Efficient Are New Homes in California?
January 5, 2012
A study examined 40 single‑family and 40 multifamily units (apartments and townhouses) that were built under the 2005 Building Energy Efficiency Standards for Residential Buildings. Data showed that the homes often didn’t perform up to code.
Content type: Tech Brief | Document ID: CEC-TB-62 | Author: Ira Krepchin
Advanced LED Downlighting System
October 10, 2011
Newly designed downlights use light-emitting diodes to their full potential while maintaining the features and functionality that have made them popular.
Content type: Tech Brief | Document ID: CEC-TB-52 | Author: Essie Snell
Key Findings from the 2011 E-Business Metrics Survey: Data Sheets
October 5, 2011
These data sheets provide detailed responses for each of the metrics surveyed as part of the 2011 E-Business Metrics Survey.
Content type: Focus Report | Document ID: EBiz-F-32a | Author: Florence Connally, Stephanie Spalding
Design Considerations Checklist
Utility Website Design Center
September 15, 2011
This checklist is a list of all the do’s and don’ts for each feature we reviewed in our Review of North American Electric and Gas Company Websites: 2011. Use it to assess your current website or make decisions about future designs.
Content type: Design Guide | Document ID: EBiz-DG-30 | Author: Kim Burke, Stephanie Spalding
Review of North American Electric and Gas Company IVRs: 2011
Task Findings
September 12, 2011
In this benchmark study, based on the review of 96 North American interactive voice response systems, we reveal key industry trends and guidance to improve your residential customer’s experience for 13 essential tasks. The best practices and things to avoid are also discussed for each task.
Content type: Benchmark Study | Document ID: UCC-BMK-IVR-11a-Tasks | Author: Florence Connally, Sarah Fiebiger
Utility Mobile Web Sites: List
List of Utilities That Have Mobile Web Sites
September 2, 2010 | Updated: August 23, 2011
E Source has compiled a list of the mobile utility web sites we've found, including the site URLs and a list of the products each one offers.
Content type: Best Practice | Document ID: EBiz-BP-12a | Author: Kim Knox
Achieving Zero-Net Energy Affordable Multifamily Homes
July 21, 2011
Developing affordable zero-net energy (ZNE) multifamily housing requires unique technical and financing models. Two San Diego developers have demonstrated the success of such development models in supporting California's bold ZNE goals.
Content type: Tech Brief | Document ID: CEC-TB-48 | Author: Bryan Jungers
Developing Energy-Efficient Communities
July 21, 2011
The potential exists to make new communities far more efficient than current codes require. This brief describes research that helped to quantify that potential and explored the technologies, strategies, and policies that would make it real.
Content type: Tech Brief | Document ID: CEC-TB-46 | Author: Ira Krepchin
Perspectives of Corporate Versus Local Energy Managers
Comparisons from the 2010 Gap and Priority Benchmark Survey
January 21, 2011
We contrast the perspectives of local versus corporate energy managers regarding their satisfaction with their utilities and utility account representatives.
Content type: Research Brief | Document ID: BMS-RB-10 | Author: Chad Garrett
Third-Party Verification of Greenhouse Gas Inventories
An E Source White Paper
December 17, 2010
Should corporations that voluntarily choose to report their GHG emissions seek third-party verification of their inventories? Should the audit be performed by an ANSI-accredited verifier? This E Source White Paper examines how to approach seeking an audit for a corporate GHG inventory.
Content type: White Paper | Document ID: ES-WP-11 | Author: Kevin Vranes
The Smart Grid Is Not About Residential Energy Efficiency—Yet
An E Source White Paper
December 6, 2010
References to the energy-efficiency benefits expected to flow from smart grid deployments are commonplace. Not all actions that reduce the energy bill, however, constitute energy efficiency in the strict meaning of the term; many are properly classified as conservation or load shifting, neither of which ...
Content type: White Paper | Document ID: ES-WP-10 | Author: Michael Reid
2010 E Source Gap and Priority Benchmark: A Survey of Utility Large Business Customers
Industry Results
August 31, 2010
The 2010 E Source Gap and Priority Benchmark surveyed large North American businesses to see how utilities and utility account representatives can better serve these important customers. We discuss how to meet large businesses’ high expectations, and compare and contrast 2010 with 2009 results.
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Content type: Benchmark Study | Document ID: BAM-BMK-GPB-10 | Author: Ethan Brown
Residential Appliance and Equipment Survey: Summary Report
August 12, 2010
Did you ever wonder what appliances your customers have in their homes? How many TVs or computers do they have, and what kind? We’ve mined a survey of more than 32,000 U.S. residential customers to give you the answers you need to make the best business decisions for your end users.
Content type: Service Report | Document ID: RES-24-AppSat1 | Author: Ethan Brown
Residential Products and Services Survey: Summary Report
August 12, 2010
Do you wish you knew which of your products, services, and programs your customers are most enthusiastic about? We’ve taken results from a survey of over 32,000 residential U.S. customers and filtered it to just what you want to know.
Content type: Service Report | Document ID: RES-25-ProdServ1 | Author: Ethan Brown and Bill LeBlanc
