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Topic: Metering & monitoring

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Market Sector: Low-income

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Don’t Let Fairness Concerns Derail Your Smart Grid Business Case

Pricing Program Practices for Low-Income Customers

December 27, 2011

Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...

Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins

More Than Just a Pretty Picture

Selecting a Smart Grid–Enabled Web Portal Vendor

April 5, 2010 | Updated: December 1, 2011

Many utilities deploying smart grid technologies are considering providing customers with a web portal display of near-real-time energy use to help those customers manage consumption in their homes. We’ve developed a guide to aide you in selecting the right solution for your utility.

Content type: Focus Report | Document ID: IGS-F-6 | Author: Carol Stimmel, Sarah Weldon

Smart Grid Choice and Control

An Enticing Proposition, but Can It Deliver?

October 11, 2011

Is "choice and control" really the best message we can deliver to customers regarding the benefits of smart meters and grid modernization?

Content type: Research Brief | Document ID: IGS-RB-7 | Author: Jonathan Nelson, Carol Stimmel

One Communications Technology to Rule Them All?

March 17, 2011

A white paper from a major manufacturer claims that ZigBee is the best wireless communications technology for smart grid–enabled home area networks. With so many factors to consider, however, is it even necessary to choose a single technology?

Content type: Research Brief | Document ID: TAS-RB-25 | Author: Essie Snell

Radio Frequency Emissions from Smart Meters

March 4, 2011

Is there evidence that radio frequency waves from smart meters present a health hazard?

Content type: Ask E Source | Document ID: IGS-AskE-37 | Author: Katie Elliott

Can Meter Replacement Affect Home Protection Systems?

November 29, 2010

We’ve recently had calls from customers who are concerned that their home protection systems will be affected when we exchange their old meter with a new one. Is there any basis for this concern?

Content type: Ask E Source | Document ID: TAS-AskES-29 | Author: Essie Snell

Selecting the Right Tool for the Job: Designing Customer Surveys to Reveal In-Home EUD Preferences

July 1, 2010

We’re developing a user questionnaire about feedback, including in-home energy-use displays (EUDs). Can you recommend any questions that we should include to help us understand our customers’ knowledge of feedback devices and options and their attitudes toward them?

Content type: Ask E Source | Document ID: IGS-AskES-13 | Author: Dulcey Simpkins

Smart Appliances for Smart Grids

March 9, 2010

Which appliance manufacturers are planning to introduce “smart” appliances that work with smart meters?

Content type: Ask E Source | Document ID: IGS-AskES-20 | Author: Ira Krepchin