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Key Findings from the E Source E-Business Metrics Survey: 2012
December 4, 2012
Want to find out how your utility compares with others in the industry for key online and self-service metrics such as electronic payments, mobile activity, and automated service-order requests? We have the data you need!
Content type: Focus Report | Document ID: ECS-F-1 | Author: Sarah Fiebiger, Stephanie Spalding
Leveling the Paying Field, Part 2
Levelized Billing Programs for Business Customers
August 29, 2012
What are the standard characteristics of utility levelized billing programs for business customers, and how do utilities calculate monthly payments?
Content type: Ask E Source | Document ID: UCC-AskES-54 | Author: Sarah Fiebiger
Pick a Date, Any Date
Insights into Utility Custom Due-Date Programs
March 21, 2012
I’m looking for information and best practices around customer-selected or “pick a due date” programs. What utilities offer these types of programs, how interested are customers, and what are the cash-flow implications?
Content type: Ask E Source | Document ID: UCC-AskES-53 | Author: Stephanie Spalding
E Source Energy Management Survey 2011
Reporting Actions and Priorities at the Facility Level
November 4, 2011
In March 2011, E Source held its 18th Annual Energy Management Roundtable in Boulder, Colorado. At the Roundtable, we conducted a survey of the energy managers in attendance. This report summarizes the key findings of the survey.
Content type: Research Brief | Document ID: CEMC-RB-1 | Author: Todd Camnitz, Kevin Vranes
2010 Fantasy Utility Web Site
Best Practice Examples of Electric and Gas Utility Web Pages
June 24, 2010 | Updated: December 8, 2010
What sets good online features apart from the mediocre? Come see real examples of the features that rated highly in our 2009 Review of North American Electric and Gas Company Web Sites.
Content type: Fantasy Web Site | Document ID: EBiz-FantasyWebSite-10 | Author: Florence Connally
Achieving High Adoption Rates for Key Online Transactions
August 31, 2010
The e-business metrics are in. But what goes on behind the numbers? Learn the success stories for key online transactions such as paperless billing, online payment, and secure portal sessions. These lessons will provide tips on how to improve the adoption for these key metrics at your company.
Content type: Research Brief | Document ID: EBiz-RB-7 | Author: Florence Connally
Leveling the Paying Field, Part 1
Levelized Billing Programs for Residential Customers
June 24, 2010
What are the standard characteristics of utility levelized billing programs, and how do utilities calculate monthly payments? How many utilities offer levelized billing programs, and what participation rates have been seen?
Content type: Ask E Source | Document ID: UCC-AskES-38 | Author: Sarah Weldon
Residential Products and Services
March 2, 2010
What products and services do utilities typically offer to their residential customers? Does offering a variety of products or services affect a utility’s customer satisfaction scores?
Content type: Ask E Source | Document ID: RES-AskES-12 | Author: Stephanie Spalding
Automatic Enrollment in Paperless Billing
November 5, 2009
Are there any commonalities among the utilities that have high adoption rates for paperless billing? Have any mistakes been made in the drive to enroll more customers?
Content type: Ask E Source | Document ID: EBiz-AskES-12 | Author: Florence Connally
Marketing to Paperless Customers: Five New Ways to Reach Out
June 1, 2009
As an ever-evolving medium, the Internet keeps offering new ways of reaching out and marketing to customers. Find out about the buzz surrounding Twitter and four other valuable ways to reach customers online, paperless, and beyond.
Content type: Research Brief | Document ID: EBiz-RB-5 | Author: Florence Connally
Best in Class for Resolution
April 22, 2005
What are the best-in-class issue resolution rates for high-bill complaint calls for small, midsize, and large utilities?
Content type: Ask E Source | Document ID: UCC-AskES-20
Billing (11)