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PowerPoint Slides for Usable Utility Web Sites (EBiz-F-4)
July 1, 2002
Despite recent improvements, no one utility site stands head and shoulders above the rest. This report identifies usability best practices, based on what's been learned from best-in-class Web sites in other industries, and explores concerns that are specific to utilities, such as segmenting users according ...
Content type: Best Practice, Slides | Author: Young B. Kim  
  Customer Service (1)  Web site (1) x |
