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Key Findings from the E-Business Metrics Survey: 2012—Data Sheets
December 4, 2012
These data sheets provide detailed responses for each of the metrics surveyed as part of the E Source E-Business Metrics Survey: 2012.
Content type: Focus Report | Document ID: ECS-F-1a | Author: Sarah Fiebiger, Stephanie Spalding
Key Findings from the 2011 E-Business Metrics Survey: Data Sheets
October 5, 2011
These data sheets provide detailed responses for each of the metrics surveyed as part of the 2011 E-Business Metrics Survey.
Content type: Focus Report | Document ID: EBiz-F-32a | Author: Florence Connally, Stephanie Spalding
Outlook for Power and Gas Prices
Spring 2010
June 11, 2010
This report provides an overview of natural gas and electric power supply, demand, and pricing dynamics. We explore the effect on natural gas supplies from shale, production economics, liquid natural gas statistics, and price projections for wholesale and retail markets.
Content type: ESCD Report, Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-16-ESCD | Author: William Horton
Outlook for Power and Gas Prices
Spring 2010
June 10, 2010
This report provides an overview of natural gas and electric power supply, demand, and pricing dynamics. We explore the effect on natural gas supplies from shale, production economics, liquid natural gas statistics, and price projections for wholesale and retail markets.
Content type: Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-16 | Author: William Horton
Outlook for Power and Gas Prices
Fall 2009
October 14, 2009
Wholesale natural gas prices will gradually increase beginning this winter, but they should stay below about $5.50 per million Btu throughout 2010. Wholesale electricity prices will follow the trends in wholesale natural gas prices.
Content type: ESCD Report, Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-15-ESCD | Author: Neil Kolwey and Bill Horton
Outlook for Power and Gas Prices: Fall 2009
October 14, 2009
Wholesale natural gas prices will gradually increase beginning this winter, but they should stay below about $5.50 per million Btu throughout 2010. Wholesale electricity prices will follow the trends in wholesale natural gas prices.
Content type: Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-15 | Author: Neil Kolwey and Bill Horton
Outlook for Power and Gas Prices
Spring 2009
April 16, 2009
Most analysts expect energy prices to remain low in 2009, although prices could begin to increase later this year due to several factors.
Content type: ESCD Report, Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-14-ESCD | Author: Neil Kolwey
Innovative Commercial and Industrial Demand-Response Programs
Results from an E Source Roundtable Discussion
May 31, 2008
Is it possible to boost customer participation by increasing program flexibility? And what do commercial and industrial customers want from future demand-response programs?
Content type: Focus Report | Document ID: EDRP-F-25 | Author: Alexandra Behringer
Subsidized Energy Manager Programs
Energy Manager Salary Support, Training, and Tracking for Verifiable Energy Savings (Sometimes)
February 1, 2008
We look at two utilities that have created programs to reduce the risk of hiring an energy manager and to make the benefits more transparent. These programs provide financial incentives and guarantees to encourage large customers to hire an energy manager for a three-year term.
Content type: Focus Report | Document ID: EDRP-F-15 | Author: Gwen Farnsworth
Data Center Energy-Efficiency Programs
Results from an E Source Roundtable Discussion
February 1, 2008
Energy consumption in data centers is about doubling every five years. The data-center industry is making efforts to improve energy efficiency and utility programs are beginning to emerge to serve motivated data-center operators.
Content type: Focus Report | Document ID: EDRP-F-19 | Author: Christie Rewey
Getting Buildings Built to Code
Results from an E Source Roundtable Discussion
November 1, 2007
In this Roundtable discussion, utility staff and building code experts address the difficulties in getting buildings built to code, how utilities might improve construction practices, and whether savings could count toward demand-side management goals.
Content type: Focus Report | Document ID: EDRP-F-20 | Author: Alexandra Behringer
Shine on with Energy Star in Your Portfolio
Results from an E Source Roundtable Discussion
October 31, 2007
Energy Star is a national marketing campaign co-managed by the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy that concentrates on product efficiency, new-home performance, existing home performance, and commercial whole-building performance. In July 2007, E Source ...
Content type: Focus Report | Document ID: EDRP-F-17 | Author: Tertia Speiser
White Tags and Carbon Offsets
Results from an E Source Roundtable Discussion
October 29, 2007
Twelve states and three European countries have adopted or are considering energy efficiency portfolio standards. This Roundtable discussion describes white tags, the current state of the markets for white tags, and how the tags may be used in both mandated and voluntary markets.
Content type: Focus Report | Document ID: EDRP-F-16 | Author: Chad Garrett
Streamlined Energy Audits
Using Handheld Computers for Onsite Small Business Audits
July 30, 2007
Energy service providers are finding that using handheld computer systems to conduct onsite audits for small business customers can make audits faster and easier to perform while also producing more accurate reports than the traditional paper-and-pencil approach.
Content type: Focus Report | Document ID: EDRP-F-13 | Author: Gwen Farnsworth and Christie Rewey
Using Market Segmentation to Improve Marketing Effectiveness
Results from an E Source Roundtable Discussion
January 31, 2007
Market segmentation can be used to vastly improve the response rates for marketing campaigns. This report highlights how some utilities are using various segmentation schemes—including geodemographic systems and personas—to improve market penetration by 50 to 200 percent. In addition, segmentation ...
Content type: Focus Report | Document ID: EDRP-F-11 | Author: Bill LeBlanc
The Summer 2006 Heat Wave: Did Demand Response Help?
January 1, 2007
The second-hottest U.S. summer on record occurred in 2006. At an E Source teleconference held in late August 2006, utilities and independent system operators reported on how their demand-response resources did. Overall, demand response proved to be a dependable resource that performed when required ...
Content type: Focus Report | Document ID: EDRP-F-10 | Author: Paul Komor
Best Practices in Residential Direct Load Control Programs
November 1, 2006
Demand response has been lying low until recently, but it's now on the rebound. How well is it working? What kind of actual load reduction can residential direct load control provide? What technologies are out there, and how well do they work? Do system operators believe demand response really works? ...
Content type: Focus Report | Document ID: EDRP-F-8 | Author: Paul Komor
Home Performance with Energy Star: Not Your Ordinary Retrofit
November 1, 2006
Home Performance with Energy Star is a whole-house approach to improving existing homes. Developed and promoted by the federal Energy Star program, Home Performance is sponsored locally by government agencies, nonprofits, and utilities. Trained contractors conduct comprehensive home assessments and deliver ...
Content type: Focus Report | Document ID: EDRP-F-9 | Author: Michael Reid
Developing Attractive Demand-Response Programs for Small and Midsize Businesses
August 1, 2006
Getting small and midsize businesses to enroll and participate in utility demand-response programs has inherent challenges. In this report, which was based upon a roundtable teleconference, we describe marketing practices that other energy service providers have found to be effective and provide examples ...
Content type: Focus Report | Document ID: EDRP-F-6 | Author: William LeBlanc and Rachel Reiss Buckley
Best Practices in First-Call Resolution
August 1, 2006
In a way, achieving high first-call resolution is a by-product of actions spanning the organization, from creating clear work processes to setting specific behaviors—such as leading and guiding calls and providing customer service representative (CSR) feedback. This report examines the management policies ...
Content type: Focus Report | Document ID: UCC-F-18 | Author: Helen Kaiao Chang
Refrigerator Recycling Programs: Rounding Up the Old Dogs for Easy Energy Savings
April 1, 2006
Utility programs aimed at encouraging the retirement and recycling of older, inefficient refrigerators have proven to be very cost-effective and relatively easy to implement. Most of the necessary work can be outsourced to a recycling contractor, and program costs are fairly standard and easy to anticipate. ...
Content type: Focus Report | Document ID: EDRP-F-5 | Author: Neil Kolwey
Cost-Effective Measures for Improving Services to Low-Income Customers
December 1, 2005
Improving support for low-income customers benefits the recipients, ratepayers, and the utility’s bottom line. This report examines the strategies that work best for reaching these customers and prompting them to take advantage of available resources.
Content type: Focus Report | Document ID: UCC-F-17 | Author: Leland Keller
Using Energy Efficiency and Demand Response to Cut T&D Costs
September 1, 2005
The Bonneville Power Administration is in the midst of a major initiative to see if non-wires, or demand-side, solutions can defer or eliminate the need for expensive transmission construction. A regional roundtable of experts from utilities and other interest groups will lead this major change in how ...
Content type: Focus Report | Document ID: EDRP-F-2 | Author: William LeBlanc
Best Practices in Handling High-Bill Complaints
February 1, 2005
By looking at two call centers that perform well on high-bill complaint calls in recent E Source benchmarking studies, Public Service Co. of New Mexico and Colorado Springs Utilities, this report presents utility managers, directors, and market research departments with creative options for managing ...
Content type: Focus Report | Document ID: UCC-F-12 | Author: Peg Stomierowski
Utility Standby Generator Programs: Building Distributed Generation Businesses
November 1, 2004
Several utilities have launched DG initiatives in the past few years, using standby generators to provide customers with increased power reliability. Typically, these programs offer to install, own, and operate generators at customers’ sites, while customers pay a monthly fee in return. In some cases ...
Content type: Focus Report | Document ID: DE-F-2 | Author: Gerald Cler
Keys to Successful New Product Development
September 1, 2004
How do utilities take new residential products and services from ideation to execution? Despite a vast body of literature on the topic, many organizations still lack a formal process for managing new product development. To determine the attributes of a strong product and service development process, ...
Content type: Focus Report | Document ID: RES-F-11 | Author: Alexandra Behringer
Utility Web Site Makeovers
March 1, 2004
Energy customers continue to expect more and more from their utility’s Web site. Whether you are forced to embark on a major relaunch or are simply scheduling ongoing site improvements, this report explains how to map where you are going and how to get there. (EBiz-F-15; March 2004; 13 pages)
Content type: Focus Report | Document ID: EBIZ-F-15 | Author: Andrew Heath
A Fantasy Utility Web Site
April 1, 2003
This unconventional report describes our picks of the best online features found in multiple electric and gas Web sites. The concept mimics the fantasy baseball or football picks of the most avid sports fan. No single energy company Web site is perfect, but if you take a page from one and combine it ...
Content type: Fantasy Web Site, Focus Report | Document ID: EBiz-F-8 | Author: Andrew Heath
